Assistant Customer Service

SOPHIA HOBSON

Langhorne, Pennsylvania 215-***-**** ****************@*****.***

Linkedin: https://www.linkedin.com/in/sophia-hobson/

Skills Summary

oProvide excellent customer service each and everyday

oSkilled in Microsoft Word, Excel, PowerPoint, Canva, Survey Monkey, Constant Contact and am able to quickly master new software with little guidance

oVery enthusiastic and eager to learn while maintaining the upmost professionalism in the workplace

Education

Johnson & Wales University September 2018 - May 2021

Bachelor of Science Degree in Sports, Entertainment & Event Management

Cumulative GPA: 3.5

Relevant Work Experience

Horizon Healthcare Partners

Special Events Intern 01/2021- Present

-Facilitate meetings for our special event group weekly

-Develop relationships with connected community organizations and assist with event related projects

-Assist in updating the BH Link Outreach list to ensure we continue to grow and get the word out about the organization

-Collaborated with the Human Resources department to create a benefits package for incoming employees

Johnson & Wales University

Student Engagement Student Assistant 08/2019- Present

-Supervise activities of 2-3 work study students each shift to maintain an organized workflow

-Communicated with professional staff the progress of tasks and projects assigned everyday

-Further grew my customer service skills by greeting guests and answering phone calls and emails of incoming students and families daily

Marylou’s Coffee

Barista & Cashier 01/2019- 03/2021

-Carried out the industry standard for excellent customer service

-Responsible for training incoming employees on the recipes and standards of the company

-Managed the cashflow accurately each and every shift

-Thrived in a fast-paced and sometimes stressful environment

Aramark

Banquet Server 05/2018- 09/2018

-Provided an excellent event experience for guests by ensuring the event spaces were set up correctly for each event

-Efficiently worked in a team with 6-10 people for every event

-Time management skills grew which allowed the event to run smoothly and on time

Awards and Acknowledgements

oCo-Director of Professional Outreach and Fundraising Coordinator for Live Events Association

oDean’s List recipient for the majority of my time at Johnson & Wales University

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