Sales Engineer
Resume:
Anthony Joseph III
Austin, Texas
**.**************@*****.***
EDUCATION
Westgate High School – New Iberia, Louisiana
August 2010 – May 2014
Huston-Tillotson University – Austin, Texas
August 2014 – May 2019
Bachelors of Science
Concentration in Computer Science
EXPERIENCE
Cisco - Live Desk Analyst
Austin, Texas
March 2020 - PRESENT
-Video Service Calls Assistance for client executives while using Cisco Technologies
-Entering clients and account data from source documents within time limits.
-Prepare technical reports by collecting, analyzing and summarizing information
-Taking detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests.
-Emailing Clients or Status of Ticket and follow up information as need
Wyndham Destinations - Marketing Agent
Austin, Texas
April 2019 - December 2019
-Face to Face Marketing and internal communication with customers
-KPI Notations
-Follow up with potential new clients through cold / warm calling potential leads generated to sales.
-Sale quotas to obtain on a weekly basis (performance based bonuses, 60K requirement in sale).
-Collecting Consumers personal data for closing of sales and records (Financial, Address, Phone etc)
-appointment scheduling policy and procedure for arriving at Wyndham resorts
-Responsible for booking owners and guests staying on property both by phone and face to face to offer them an opportunity for an owner update with one of our member service employees.
AT&T - Tier 1 Engineer (Wifi Support)
Austin, Texas
February 2018- November 2018
-Configuring industrial network switches for both Resorts and commercial businesses (Disney World, Hilton...etc)
-Customer service representative email & phone responder
-Effectively communicate (verbal & written) information with team
-Networking team and Client update Diagnosed & provided a path to resolving various technical issues.
-Following up with technicians to assure they are in agreement with the necessary maintenance requirement for clients.
-Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
-Apply software, hardware, and standard information technology skills in the analysis, specification, development, integration, and acquisition of open systems for Information Management (IM) applications.
SKILLS
●Data Entry
●Marketing
●Network infrastructure
●Problem Solving
●Analytics
●SQL
●Sales
●C++
●Java
●Advanced in all Microsoft applications
●Teamwork
●Written skills
●Verbal skills
●Notation skills
REFERENCES GIVEN UPON REQUEST
Contact this candidate