Manager Assistant

PERSONAL INFORMATION

Name: Bongiwe Lesiah Twala Preferred name: Bongiwe

Nationality: South African Marital Status: Single

Email: **********@*****.*** Languages: English, isiZulu Telephone: 081-***-****

PROFILE

Bongiwe is a resourceful individual with a proven track record of implementing successful marketing strategies with an exceptional ability to prioritize, organize, and effectively communicate with all levels of staff.

I have a five-year experience in the retail industry and was able to grow my career in short space of time to be in my current position as an assistant manager. Bongiwe also has a passion for customer satisfaction and her exceptional administrative skills and the ability to confront and overcome new challenges enables a smooth operation for my workplace. EDUCATION

Management Collage of South Africa (Mancosa)

• National Diploma: Marketing Management (2017)

• Higher Certificate: Logistics and Supply Chain Management (2018) WORK EXPERIENCE

Typo (Cotton On)

ASSISTANT MANAGER: March 2020 – Present

• Manage day-to-day operations of physical store location

• Oversee and supervise sales associates to ensure adherence to company policies

• Assist with procurement of necessary items, including restocking needs

• Provide regular assistance to customers and provide troubleshooting expertise as needed

• Answer phone calls and respond to store-related emails and other communications

• Ensure physical location is properly maintained, including hiring and managing custodial staff

• Take ownership of store sales goals and provide expertise to help meet sales goals

• Collaborate with management to create and implement sales projections FLOOR SUPERVISOR: January 2018 - February 2020

• Maintain neat and orderly stock and receiving area and sales floor

• Audit, validate and report on inventory using purchase orders

• Perform other tasks as assigned by manager from time-to-time KEY SKILLS

• Microsoft Excel, Microsoft Word and Microsoft PowerPoint – Advanced

• Leadership and Team management - Advanced level

• Customer Service - Expert

• Communication - Advanced level

• Project Management - Intermediate

References

Name: Sibongile Tshabalala

Organization: Typo (Cotton On) - Assistant Manager Tel: 072-***-****

Name: Christopher Marihno

Organization: Typo (Cotton On) – Manager

Tel: 081-***-****

Name: Nomakhosi Sebigi

Organization: Department of Health – Area Manager

Tel: 072-***-****

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