Customer Executive

Curriculum-vitae

Sohan Mohan Shegde

Room No.4, Sunita Niwas,

Near new municipal school,

Chakala islampura,

Andheri (east),

Mumbai - 400099

Cell : 877-***-****

E-mail : ***********@*****.***

Career Objective

seeking a position to utilize my skills and abilities in an organization that offers

professional growth while being resourceful, innovative and flexible.

Personal details

Name : Sohan. Mohan. Shedge

Date of Birth : 02nd December 1993

Marital Status : Un-Married

Interested in : drawing, painting & Listening music

Language Known : English, Hindi, Marathi

Academic Qualification

Sr.No.

CLASS

UNIVERSITY

PERCENTAGE

1

S.S.C.

Maharashtra

Board

57%

2

H.S.C.

Maharashtra

Board

44.33%

Computer Knowledge

● MS-CIT Completed

● Also Internet basic knowledge

● Tally 9.0

Work Experience:

●Senior Customer Experience Executive

●Wefast India Private Ltd (Present)

●Available in 15days

●Handling customer complaints, Claims and speaking with the irate customer and looking after customer retention.

●Handling customer queries through chat, email and calls.

●Senior Customer Experience Executive

●Bookmyshow

●Sep 2018 to 30th December 2020

●Handle 70+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention.

●Memorized all company products and services to be able to answer all customer questions quickly and efficiently.

●Handle inquiries and irate customers politely and diplomatically.

●Take Responsibility of entering the floor in the absence of TL.

●Works to consistently meet all established goals and metrics.

●Handling online/offline issues end to end basis.

●Handling the last level of escalations with the help of Managers.

● Used to handle cinema related escalations. Coordinating with cinema authorities and providing resolution to customers.

●Conduct numerous training strategies for sessions with the Junior Staff Members.

●Coordinating with clients and business development teams. Controlling over loss by implementing new ideas and change in the product.

●Top 5 Key Skills:Empathy,Adaptability,Ability to Use Positive Language,Clear Communication,self control.

●Senior Coordinator

●India Roadside Assistance

●Jun 2015 to May 2018 (2 years 11 months)

●Floor Walker, Floor Support and Customers Escalation Handling, Report Pulling.

Place : Mumbai

Date :

(Sohan. shedge)

Contact this candidate