Desktop Support Office

*** ***** ******* ******* ***# *****

Lewisville, Tx 75057

Cell: 469-***-****

**********@*****.***

Background:

Being able to obtain my Associates Degree from Navarro College in Computer Programming / Software Developing. My goal is to obtain an IT position in a growing company to sharpen my skills and gain new experiences.

Skills

Bi-lingual (Spanish/English)

2 yrs. Shipping & Receiving Experience

2 yrs. experience with UPS & FEDEX shipping programs.

Dependable

Exceptional problem solver

Valid TX driver's license

Adaptable

College Algebra Skills

Coding Language: Fundamentals in C#, Java and JavaScript

Supervised Shipping Tickets through Jira program

Able to build personal PC from ordering the parts ty assembling it.

Work Experience

Heritage Auctions – Dallas Tx November 2019 to Present

Currency Consignment Coordinator

Responsible for communicating with Consignment Directors about the status of the client’s consignment.

Process all client’s consignments (checking it all in, scanning into a PDF, and placing it into the clients account).

Responsible for communicating with clients about their packages being received.

Responsible for placing client’s consignment into auctions under the direction of the CD.

Being available for currency shows (traveling) – My responsibilities during the shows were to manage the client’s consignments and get them ready to send back to the office.

Responsible for managing client returns under the direction of the director.

Heritage Auctions – Dallas, Tx July 2018 to November 2019

Shipping and Receiving Lead Associate

Responsible for invoices coming in and out of the building.

Manage Supplies and Order when needed

Pack invoices from winning auctions

Process invoices using World Link to ship to clients

Responsible for communicating with Client Services / Departments of the company to respond to questions or give answers about the invoices / clients.

Responsible to keep a clean working environment

Observe each package to make sure it is up to par for shipment

Heritage Auctions - Dallas, TX February 2015 to November 2015

Shipping and Receiving Associate

Packed invoices from winning auctions.

Received packages from FedEx, Post Office, and UPS.

Delivered packages to employees within the company.

Wilson Company - Addison, TX November 2013 to January 2015

Warehouse Associate

Picked products off the shelf for specific orders. Unloaded, staged, and loaded products for shipping through freight trucks. Conducted monthly, quarterly, and yearly inventories of warehouse stock. Operated UPS, Fed Ex shipping system efficiently and accurately. Resolved service issues in a timely manner, including coordinating and processing returns. Oversaw warehousing and storage practices and housekeeping.

Burger King - Whitehouse, TX October 2008 to September 2013

Cook, Cashier

I was responsible for memorizing the entire menu to be able to cook in a fast-paced environment.

Kept the restaurant cleaned and organized.

I worked the Drive Thru and the Front Desk to get the customers orders in a nice and friendly way.

Education

Navarro College (Corsicana, TX)

Associates in Computer Programming / Software Developing

Graduated: Spring 2019

Practicum (Spring 2018)

For this course, I was able to look at my instructor’s day to day work throughout the school. He demonstrated multiple Desktop Support techniques. This included imaging, troubleshooting hardware, and creating wires for the network.

Whitehouse High School 2010

High School Diploma

Whitehouse, TX, United States

References

Jerry White – 903-***-**** Navarro College – Instructor

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