Engineering Engineer

Profile

NAGA LEKSHMI S

Email:**************@*****.***

Mobile Number: +91-801*******, +918*********.

Objective I wish to make a career that is challenging and interesting. A job that gives me opportunities to learn, innovate and feel satisfaction of success.

Work Experience

Company/

Organization Position Duration Job description

Cognizant

Technology Solutions

Programmer

Analyst/Tech

Support

Engineer

4 years and

11 month

Customer Service desk (Semi-

Technical) Incident management &

Troubleshooting

Hexaware BPS Process

Executive

1 year 3

mont hs

HRO process (International Voice

process)

Satyam College Of

Engineering and

Technology

Assistant

Professor

1 year and

six months

To help the students to achieve a good

academic score in university exams.

APM Wind Energy

Pvt Ltd

Customer

Care

Executive

6 months Product service and accounts

Duties

Cognizant Technologies Solutions India Pvt. Ltd (Woolworths BPO)

Report incidents on the timely manner for the technical and critical issues raises in Woolworths Super Market in Australia and Countdown Stores in New Zealand.

Ticket routing on timely manner by analyzing criticality.

Precisely probing to analyze the glitch in the equipment and ensure optimum solution within the stipulated Service Level.

Admin support and technical support to the customer by finding fault in the equipments precisely.

Take ownership for high level customer complaints in absence of supervisor.

Monitor the call queue and deliver effective floor support in absence of supervisor. Hexaware BPS

Do the background verification on US applicants and sent the reports to the clients for employment purposes.

Verify the education and previous employment details including CDL drug testing of the applicants.

Assigning targets to the team members for the daily tasks for verification.

Perform Quality audit for the tickets verified by the team members using NICE recording technology.

Giving feedbacks to the team to ensure the quality.

Engage in team building activities.

Satyam College of Engineering and Technology

To teach the university syllabus for the students.

Make the students understand the subjects and help them to achieve good rank in university examinations.

Prepare Question papers and suitable notes for the appropriate subjects.

Conduct examinations to ensure the students to understand and study the syllabus. APM Wind Energy Pvt Ltd

Handle the customer query about the company products and projects.

Outbound sale for the real estate properties through tele marketing.

Handle the daily database of the landscaping projects of the company.

Monitor the finance statistics of landscaping projects.

Handling accounts of the company projects.

Academic Details

B.E – Aeronautical Engineering (2008-2012) from Lord Jegannath College of Engineering and Technology, Ramanathichanputhoor, affiliated to Anna University Chennai.

Standard Institution Board Year

B. E

LORD JEGANNATH COLLEGE

OF ENGINEERING AND

TECHNOLOGY

ANNA

UNIVERSITY

2012

HSC

SREE NARAYANA GURU

MATRICULATION HIGHER

SECONDARY SCHOOL

STATE

BOARD

2008

SSLC

KDVP GOVT. GIRLS HIGHER

SECONDERY SCHOOL

STATE

BOARD

2006

Skill Profile

Operating Systems : Windows 10/Ubuntu Linux

Packages : MS-Office

Computer Languages : C++, Core JAVA

Hands on :IBM Maxinmo, citrix, TIBCO BW, TIBCO Admin, TIBCO EMS, TIBCO HAWK, mySQL, ITIL, NICE, Liaison MFT

Knowledge on :Pega PRPC, servicenow

Achievements

Cognizant Technologies Solutions

Appreciation emails for the extra ordinary performance which in turn boosted the team performance.

Hexaware BPS

Client Appreciation for showing high level of professionalism in process.

Got “Star Performer Award” twice for achieving the target with proper Quality as per the KRA parameters.

Paper presentation

Presented a paper on “VASIMIR PROPULSION” at ‘national level technical symposium’ held at Dhanalakshmi Srinivasan College of Engineering and Technology, Chennai and secured “FIRST PRIZE”.

Hobbies / Interest

Dancing.

Listening to music.

Reading.

Personal Details

Name : NAGA LEKSHMI S

Father’s Name : Mr. S. SEKAR

Date of Birth : 2nd NOVEMBER 1990.

Marital status : Single

Home Address : 91/50 Vagaiyadi south car street, Kottar, Nagercoil – 629002, Kanyakumari Dist, Tamil Nadu.

Nationality : Indian

Mobile number : +91-801*******

Languages : English, Tamil, Malayalam, Sourashtra, Hindi. Email : **************@*****.***

Declaration

I honestly declare that above mentioned details are true to the best of my knowledge. NAGA LEKSHMI S

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