Front Office Service

Edna A. Opiana

#** ******* **. ***** ***** Country Homes, Cainta, Rizal

Contact Number: 095********

Email Address: **********@*****.***

OBJECTIVE:

I want to succeed in an environment of growth and excellence to meet personal and organization goal.

WORK EXPERIENCE

Cashier

December 2018- April 2019

Hotel Sogo, 629 Edsa, Cubao Quezon City, Metro Manila

Job Duties: Provides information about hotel services to guests. Completes guest check-in procedure. Settles guest accounts. Handler cash, traveler cheques, credit card, debit card and billing request properly.

Telephone Operator

May 2018- December 2018

Hotel Sogo, 629 Edsa, Cubao Quezon City, Metro Manila

Job Duties: Directs call to guest rooms, staff and department through telephone and PBX system. Places outgoing call and Receives guest request. Logs all wakeup call request and perform wakeup call services.

Customer Service Associate

June 2016 – January 2018

Shannela Store, Marikina City

Job Duties: Responds to customer inquiries. Contribute ideas to resolve customer problem to improve productivity. Answer inquiries via direct contact, phone, email and online chat.

CERTIFICATIONS /TRAINING ATTENDED

• Oceanlink Institute,Inc

Actual Shipboard Training (2013)

• Fasttrack Solution Inc.

Hotel Management Suite (2014)

• PHILIPPINE AIRPORT GROUND SUPPORT SOLUTIONS,INC.

OJT training (2014)

• DEPARTMENT OF TOURISM

OJT training (2014)

• TECHNICAL EDUCATIONAL AND SKILLS DEVELOPMENT AUTHORUTY (TESDA)

Training of NCII Front Office Service (2015)

SEMINAR ATTENDED

• Hotel Management Institute of the Philippines (HMIP)

Front Office Training (2018)

• Hotel Management Institute of the Philippines (HMIP)

Basic Courtesy and Genuine Greeting (2018)

• Hotel Management Institute of the Philippines (HMIP)

Handling Guest Complaint (2018)

EDUCATIONAL BACKGROUND

Elementary: San Juan Elementary School Year: 2001-2007

High School: Francisco P. Felix Memorial National High School Year: 2007-2011

College: World Citi Colleges Year: 2011- 2015 Bachelor of Science in Tourism Management

SKILLS

Computer literate

Customer Service

Active Listening

Communication

CHARACTER REFERENCES

Raymond Simbulan

Hotel Sogo, Supervisor

094********

April Papa

Shannela Store Secretary

090********

I hereby certify that the above information is true and correct.

Edna A.Opiana

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