Customer Care Service

Teresa MacDonald

*** ********* *****, **** ** ***13

919-***-**** *********@*****.***

Energetic with strong communication skills, high emotional intelligence, excellent organizational, analytical, extremely empathetic and creative skills with an extremely in-depth knowledge of customer service. Proven ability to handle a diverse customer base, resolve problems and process transactions quickly and accurately ensuring increased productivity and efficiency.

KEY SKILLS

-Excellent customer service and communication

-Achieve sales goals by proactively promoting, selling, and securing reservations for domestic and international travel services by air, bus, rentals, hotels, etc.

-Considerable experience working in a fast-paced culture

-Leadership in training and managing employees

-Strong leadership and influencing skills

-Provide administrative support

-Kept knowledge up to date on passport and visa requirements

COMPUTER SKILLS

-Microsoft Word and Excel

-Worldspan Airline System

-Aventri event management system

-Microsoft Office

CORPORATE EXPERIENCE

Cardinal Travel Service- Raleigh, NC

1987-January 2021

Group Air Travel Manager

-Maintain a high level of customer service, recognized for outstanding customer care

-Partner with Events/Meeting Planning team to support customer registration, airline, and group department activites

-Established and maintained solid client relationships

-Partner and interface with corporate partners, vendors, hospitality contacts, and other industry professionals

-Highly technical problem solver

-Perform general clerical duties relevant to travel reservations, itineraries, travel brochures, etc.

-Host and attend events domestically and internationally as a meeting planner

-Team player with a high level of flexibility and multitasking

Corporate Travel Agent

-Assist corporate travelers with making air, car and hotel reservations

-Maintain knowledge of evolving travel industry, technology, policies, procedures, products and services

Receptionist

-Assemble airline tickets for delivery

-Greet and assist customer walk-ins

EDUCATION

East Wake High School Knightdale, NC June 1987

Lucas Travel School Raleigh, NC December 1987

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