Desktop Support Office

LUIS ANGEL CERDA

**********@*****.*** - 512-***-**** - www.linkedin.com/in/luiscerda8

Work Experience

Hiller Measurements – IT Desktop Support;Austin, TX Dec 2019 - Present

● Provide Desktop Support either remote or on campus to 150+ end users ranging from troubleshooting, repairs and installs

● Onboard new employees by assigning a company laptop, AD login, Microsoft 365 account and 2FA login

● Setup and configure new computers by running updates, patches and installing company used software and settings

● Setup printers and assign reservations on the DHCP server and deploy into facility

● Whitelist or remove MAC addresses on wireless controller

● Install and assist in Cisco routers and switches configuration, access points and wireless controller.

● CMMC, and NIST SP 800-171 compliant

The Home Depot- Sales Associate; Austin, TX

Mar 2017 - December 2019

● Uphold The Home Depot’s high standards for customer service

● Maintained Inventory of Items within the hardware department

● Achieving established goals throughout the store

● Expanded knowledge of different products within our store and department in order to better assist customers with tool and fastener recommendations

● Maximized team efficiency by implementing and sharing new techniques and methods Austin Independent School District- Information Technology Practicum; Austin, TX June 2017 – May 2018

● Provide Tier 1 desktop support to teachers, students and staff by diagnosing, troubleshooting, and repairing issues with Windows, IOS, and Chrome OS computers and tablets.

● Provide basic support of office WAN, LAN, Wi-Fi and VPN configuration.

● Supported other technology devices, including printers, projectors, cellular phones and classroom technology equipment.

● Install and troubleshoot software, including client, cloud and network-based applications.

● Utilized ticketing system to receive, prioritize, and respond to support request within the school PROJECTS

Information Technology Consultant – Castillo’s Team Construction LLC

● Diagnose and resolve desktop, software and network related problems to functionality, connectivity, or management

● Implemented new software such as Microsoft Office 365, G suite and WIX.

● Install and upgrade computer components such as CPU’s, GPU’s, Hard drives, and RAM.

● Manage NAS server within company network

● Develop Solutions and implement new systems into their business EDUCATION

Akins High School

H.S Diploma - Networking and Telecommunications 2014-2018 Certificates Additional Information

- Google IT Support Professional (Apr 2020 – Current) Skills: Office 365, Windows 10, 8, 7, TCP/IP, Active Directory, VPN,

-CompTIA Network+ (May 2019 - Current) Routers & Switches, Device Connectivity, Backup Management

-CompTIA A+ (Aug 2018 - Current) End User Security,

-Cisco CCNA (In Progress)

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