Maintenance management, Manpower Handling, spare planning

Dynamic professional with Two Years Eight Months of experience in the areas of Product

Support and After Sales Support.

Presently working with Tata Hitachi Construction Machinery Company Pvt. Ltd.

Excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning. Since July’18 Tata Hitachi Construction Machinery Company Pvt. Ltd.

- A leading manufacturer of Construction Equipments in India engaged in manufacturing Construction Equipments in collaboration with Hitachi of Japan.

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Career Path:

July’18 – Dec’18 Diploma Engineer Trainee Dharwad

Jan’19 – Till date Service Engineer Anpara (Lucknow)

- Presently functioning as Service Engineer –(Mining Machines) and looking all mining class machines of Tata Hitachi.

Key Deliverables:

After Sales Support:

- Running service operations for increasing customer satisfaction and driving spare parts sale initiatives to achieve business goals.

- Locating prospective clients, generating business from the existing clients, thereby achieving business targets.

Business Development:

- Conducting competitor analysis, research base study & competency mapping for keeping abreast of market trends and competitor moves to achieve customer satisfaction.

- Supporting various promotional activities like Road Shows & Demos in various market clusters.

- Visiting the market for interfacing with the customers & developing value contracts with individual customers.

- Providing best services to present customers for revenue growth and maintaining relationships with customers to achieve repeat/ referral business for sales support.

Customer Relationship Management:

- Managing customer centric operations & ensuring customer satisfaction by achieving timely spare parts delivery & service quality norms with transparent warranty decisions.

- Attending to customer's complaints for effective warranty decisions.

Diploma in Engineering (Mechanical) from Dayalbagh Educational Institute (Deemed University) Agra in 2018 with 87.1%.

Intermediate from St. SAB inter college, Shamshabad Agra under UP Board in 2014 with 88%.

High School from SGM Inter college, Fatehabad Agra under UP Board in 2012 with 83.83%. ANKIT TIWARI

MAHARAJPUR, FATEHABAD DIST- AGRA UTTAR PRADESH PIN-283111 Contact No.: 865******* E-mail: **************@*****.*** Seeking Assignments in the domain of Product Support/After Sales Support / Spare Parts Sale/ Client servicing with a frontline organization. Synopsis

Organizational Experience

Academic Credentials

Operating Systems : Windows, SAP System

DOB : 20th May, 1998

Languages : Hindi, English

Hobbies : Net Surfing for new innovations, reading world affairs Hometown : Agra

Father : Shri Pawan Tiwari

IT Credentials

Personal Details

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