Customer Care Manager

Claudia Ward

********@*****.*** 510-***-**** Oakland, OR 97462

Summary Talented Accounts Receivable Specialist with [Number] years' experience in financial services, collections, and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven ability to improve workflow efficiencies while maintaining high standards in customer service. Skills Payment acceptance

Past due procedures

Conducting investigations

Billing understanding

Accounting operations

management

Monitoring processes

Audits expertise

Ten key, word and excell

Experience Private Caregiver - Vernon Butler (Oakland, CA ) June 2009 - October 2020

Administered necessary medications as directed by care plan. Supervised medication administration, personal hygiene and other activities of daily living.

Helped clients with personal needs from exercise to bathing and personal grooming.

Assisted patients with daily personal hygiene such as bathing, dressing and grooming.

Fostered independence in disabled individuals while closely monitoring safety at all times.

Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.

Ambulated individuals with safe and effective strategies around home, public and medical locations.

Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection. Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.

Coordinated with doctors and registered nurses to develop care plans for patients.

Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.

Improved patient outlook and daily living through compassionate care.

Tracked and reported clients' progress based on observations and conversations.

Facilitated best care by developing strong and trusting rapport with patient.

Maintained clean and well-organized environment to promote client happiness and safety.

Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.

Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.

Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein. Transported patients to and from medical, dental and personal care appointments.

Options Coordinator & Collections Manager - Cary Construction

(Livemore, CA )

August 2003 - March 2008

Maintained records of all builders options

Created billing worksheets for options, labor and materials Reconciled accounts by builder and development

Processed lien releases for labor and martial

Collections on past due accounts

Prepared unconditional and final liens

Prepared and filed Mechanics liens against builders for nonpayment Education and Training High School Diploma

June 1970

Oakland Technical High School, Oakland, CA

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