Social Media Manager
Resume:
E R I C A R O J O
T R A V E L M A N A G E R
+1-818-***-**** ************@*****.*** 3022 San Ignacio Drive, El Monte, CA 91732
E D U C A T I O N
B.A. / SOCIOLOGY
California State University,
Northridge
2013
La Canada High School
2007
K E Y S K I L L S
Sabre GDS Experience
Understanding ticketing net
and published fares
Effectively flight availability
Creating PNR’s & storing fares
Adding desired seat
assignments and meal
preference
Writing efficient notes in the
PNR for transparency
Client Support via email or
phone
Time management and efficient
with competitive deadline
Excellent ability to adapt to
difficult situations
Academic writing and reading
skills
Enthusiastic, professional, and
culturally aware interpersonal
communications
P R O F E S S I O N A L P R O F I L E
Driven and enthusiastic individual with a passion to provide the highest level of service to all clients. My goal is to join a team where I can utilize my professional and cultural skills gained from working and travel abroad. E X P E R I E N C E
TRAVEL MANAGER
Travel By Netflix - BCD Travel Group / Los Angeles/ 2020 – Present Supports Netflix with all related corporate travel from employee, candidate, new hire and relocation. Work with domestic and international ticketing to best suite Netflix Employee.
● Onsite Netflix agent with the world's leading streaming entertainment service.
● Strong understanding of Netflix employee’s travel guidelines
● Providing best options to guide Netflix employee to a final decision
● Filling each PNR with correct coding for required industry information. TRAVEL MANAGER
Corporate Traveler - Flight Centre Travel Group / Los Angeles/ 2018 – 2020 Corporate Traveler specializes in managing business travel for companies ranging in size. Managing accounts, finances, and busy day to day. Helping businesses specialize their travel by following specific policies.
● Understanding and anticipating clients needs and travel preferences.
● Responding quickly and proactively to client request
● Resolving client company complaints
● Booked flight, hotel, and car arrangements via email or phone. TRAVEL AGENT
Flightblitz - Branch of Tzell Travel Group / Santa Monica / 2017 – 2018 Leisure travel agency backed by the power of Tzell Travel group. Specialized in leisure airfare and hotels.
● Communicated travel information clearly and accurately
● Designed innovative and successful vacation and events for leisure clients in international locations
● Upheld ethical standards and good judgement when advising clients
● Booked flights, hotel, and car arrangements to the clients needs E R I C A R O J O
T R A V E L M A N A G E R
+1-818-***-**** ************@*****.*** 3022 San Ignacio Drive, El Monte, CA 91732
E X P E R T I S E
Microsoft Word
Microsoft Excel
Sabre GDS System
Social Media Platforms on
Analytics
Signature University Trained
Expert
I N T E R E S T S
Travelling
Social Media
Music
Hiking
Audio Books
Podcast
E X P E R I E N C E - C O N T I N U E D -
CELTA CERTIFIED ENGLISH TEACHER
Ministry of Madrid / Madrid / 2015 – 2017
The Ministry of Madrid is a program that entices American’s to live in Spain and teach English to their youth. This helps students adapt better English reading and writing skills.
● Proactively assisted and supported the English department to ensure materials were culturally accurate and effective
● Providing lessons and studies for English PET and KET exam
● Created activities to keep students engaged while learning the English Language
PRIVATE ENGLISH TUTOR
Aicanduit / Madrid / 2015 – 2017
Private tutoring for those seeking assistance learning English. Specialized in passing KET/PET or the Cambridge English Exam.
● Provided in-home or on-site private English tutoring through language level appropriate lessons and activities.
● Provided individual plans and lessons to students in preparation for the C2 Cambridge English Exam
● Used creative lesson planning to encourage different learning styles and interest
ADMINISTRATIVE ASSISTANT
Swanco Enterprise / Los Angeles / 2014 - 2015
Swanco Enterprise is a family owned farm that distributes crops used to livestock in California. The company employs around 75 employees and commits to growing the highest quality produce to feed livestock.
● Scheduled and coordinated meetings, appointments, and travel arrangements.
● Obtained utmost discretion when dealing with sensitive topics
● Managed payroll and expense reports
● Running errands and tracking petty cash
E R I C A R O J O
T R A V E L M A N A G E R
+1-818-***-**** ************@*****.*** 3022 San Ignacio Drive, El Monte, CA 91732
R E F E R E N C E S
LOUISE SIMPSON
Travel Manager
Travel By Netflix, Los Angeles
lsimpson@netflixcontractors.c
om
NICHOLAS HART
Assistant Team Leader
Corporate Traveler, Los
Angeles
**@*******.**
NICOLE MATEROSIAN
Marketing Director
Vintage Burbank, Burbank
******.****-******@***-***.**
m
PAZ TAPIA VIDAL
English Academy Director
Aicanduit, Madrid
****@*********.**
P R O F E S S I O N A L D E V E L O P M E N T
MILLENIALS IN TRAVEL
2017 Los Angeles
Attended professional network meetings with experienced travel agencies who shared their experiences and techniques.
CELTA CERTIFIED
2015 Sevilla, Spain
Intensive training in teaching English as a Second Language ESL TUTOR
2013-2014 Los Angeles
Building Skills Partnership. English as a second language tutor volunteer. Assisted the professor with language building activities.
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