Information Security Software

EHSANULLAH SALIM

Phone: 571-***-**** Email: *************@*****.***

Goal

CompTIA Security+ certified + experienced Data Center Technician & Dispatcher in search of position in Information Security to further accumulate my knowledge in Programming, Networking, Security, and Coding. Ongoing student/worker tasked with earning a Bachelor’s in Information Technology, whilst aiming for a career in Cyber Security.

Education

Northern Virginia Community College 2019 - 2021

Associate in Information Technology GPA: 3.78

Heritage High School 2011 – 2015

Advanced Studies Diploma GPA: 3.72

Relevant Coursework + Certification

- CompTIA Security+ 601 Certification (2021)

- Intro to Computer Applications and Concepts

- Information Literacy

- Personal Computer Hardware and Troubleshooting

- Web Page Design I

- Introduction to Telecommunications

- Introduction to Network Concepts

- Network Security Basics

- Software Design

Technical Background + Workplace Skills

- Troubleshooting, Software Installation, & Rebooting

- Microsoft word, Excel, Access, Adobe Photoshop, Dreamweaver, Flash

- On-Boarding

- Santa Cruz Software

Experience

Reston Limousine 2019 - 2020

Lead Dispatcher/Customer Service (Laid off due to COVID-19)

- Closely monitored dispatch board to triage and prioritize over 100 daily calls.

- Managed dispatchers while leading and delegating job assignments.

- Provided Medical Escorts for Inova Hospital

- Troubleshooted dispatching software, such as Santa Cruz.

- Proficient in Excel; worked through tables and created formulas to make shortcuts. Digital Reality 2016 – 2019

Data Center Technician (Contract Expired)

- Monitored day-to-day performance of servers, maintaining an optimally controlled environment for servers, whilst troubleshooting network and server problems.

- Provided timely customer and internal updates using a computer-based ticketing system.

- Assisted customers with the diagnosis of hardware and software issues on their equipment

- Blade/Card, Memory, Hard Drive, and Transceiver installations or removal

- Managed Windows Operating Systems OS 7/10 and Microsoft Office Sunny’s Worldwide Luxury Transportation 2014 - 2016 Dispatcher/Customer Service (Left due to no benefits or raise after year)

- Closely monitored dispatch board to triage and prioritize over 100 daily calls.

- Implemented technicians’ notes into the computer system during and after each service call.

- Worked through Microsoft Excel in a software program called Santa Cruz, creating spreadsheets, tables, and analyzing data.

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