Developer Life Insurance

RICKY MAKHIJA

Sr. Product Developer

- 413-***-**** (Cell) **************@*****.***

PROFESSIONAL EXPERIENCE

July 2015 – Till Date – Senior Product Developer – CSC (DXC)/MassMutual – Springfield, MA

June 2013 – July 2015 –Mainframe Developer/ Associate – Cognizant Technology Solution – Noida, India

Jan 2011 – June 2013 – Mainframe Developer/System Analyst – ACS, a Xerox Company (Conduent) – Noida, India

SUMMARY

10+ years of experience in various Maintenance, Enhancement and Production Support projects on Mainframe technologies covering full software life cycle

10+ years of experience in Cobol, JCL, DB2, VSAM, EZPLUS and CICS.

5+ years of experience in Microfocus Cobol, AIX and Assembler

5+ years of experience in Life Insurance and Annuity domain covering every phase of the policy life cycle, starting from policy issue through claims. Have worked extensively on Traditional (Whole Life & Term), Universal Life, Variable Life products, Foundation Annuities and Variable Annuities.

5+ years of experience in CSC proprietary Policy Administration System systems such as Vantage-One, LifeComm & Policy Link (Leverage/ALS).

4+ years of experience in Health Insurance, Defined Benefits and Defined Contribution domain.

Experienced on working directly with client on Development, Enhancement, Production support, Defect resolution and Migration Projects.

Proven experience in various stages of software development life cycle (SDLC), includes requirement analysis, design, development, testing and implementation of software applications both at offshore and onsite locations.

Participate in requirement gathering, impact analysis, design, cost benefit analysis and scheduling for implementation of best possible solution for new projects, enhancements, or business requirements.

Creation of Test Plan and Test Cases for Unit Testing, Integration Testing, and system testing.

Look for possible process automations and optimizations to reduce manual efforts and implement identified solutions.

Efficient in document preparation such as Technical Specifications, Design Document, Test Plan, various Checklists, and Implementation Plan for project work.

Effective leadership skills, excellent communication (written & verbal), analytical, problem solving, interpersonal & presentation skills with the focus on customer needs.

Experience in a conversion project.

LOMA 280 Certified

TECHNICAL SKILLS

Methodologies

Waterfall, Agile

Operating System

Windows OS, Mainframe z/OS, AIX

Programming Languages

COBOL, JCL, REXX, EZPLUS, ASM, SQL, Unix, Compuset, MF Cobol

Database

VSAM, DB2, SQL Server

DB/DC System (OLTP)

CICS

Configuration Management

ENDEVOR, PVCS

File Management

VSAM, PS, PDS, GDG

Scheduling Tools

CA-7, TWS

Utility Tools

TSO/ISPF tools, XPEDITOR (Online & Batch), FILEAID, ABENDAID, SYNC-SORT, SPF_PRO, Notepad++, Quality Center, SPUFI, QMF, JIRA, Service Now

Other Software

Micro Focus Net Express, VANTAGE-ONE, LifeComm, Leverage, Putty, MS-Word, MS-Excel, MS-Power Point, GMC PrintNet, Elixir, VB

PROJECTS UNDERTAKEN

Computer Science Corporation (now DXC)

July, 2015 – Till Date

Worked on complex home-grown MassMutual system and CSC proprietary Policy Administration Systems (Vantage-One, LifeComm & PolicyLink) in last 5 + years. Worked on product development & enhancements as well as client system automations, enhancements, and production support. Successfully delivered various complex modules, enhancements, peripheral compliance projects automations and value adds to the Clients.

Role

Senior Product Developer

Client

MassMutual Financial Group, Springfield, MA, USA

Responsibilities

My role in the project started as a team member at offshore and currently working as a Lead MAINFRAME Developer/SME for applications – Leverage, LifeComm & Vantage-One, handling a total of 9 resources.

Technical Responsibilities:

Modify the functionality of CSC proprietary products as per Client needs.

Apply specialize knowledge to conceptualize design, develop programs for projects or enhancements to existing systems ensuring developed programs and deliverables meet defined quality standards

Worked as on various development projects related to Policy Fund Values and Unit allocation, Loan processing, Premium and Tax calculations, COI processing, Policy Claim, Grace-Lapse and Policy Surrender.

Assists in requirement gathering, creation of high-level designs with business analysts and participate in design walkthroughs.

Create test plans to verify logic of new or modified programs and conduct unit testing, system testing and regression testing to validate the code modifications.

Demonstrates solutions by developing technical documentation, program code, write technical specifications for programs of moderate to high complexity and prepare documentation to change existing programs.

Plan and assist in migration of code between different environments and participate in production implementations.

Creation and execution of test plan for various software upgrades including DB2, Z/OS, CICS, Server, TWS and AIX upgrades, Disaster Recovery Exercise for admin applications.

Actively involved in trouble shooting of technical issues faced by the team

Resolve production problems/issues and batch abends to ensure timely availability of product online for business use within the given service level agreement and provide day to day support for existing systems.

To identify, manage and escalate any issues and risks to the higher management.

Ensure that SLA’s defined for these systems are met after every batch cycle completion, promptly act in case of any identified issue.

Actively looking for automations which could reduce manual effort and working towards their successful implementation.

Guiding team through various phases of the Software Development Life Cycle like Analysis, Design, Programming, Testing, Implementation and Quality assurance for complex projects/tasks.

Efficient in document preparation such as Technical Specifications, Design Document, Test Plan, various Checklists, and Implementation Plan for project work.

Facilitate meetings/discussions revolving around technical and process related issues and getting the queries/issues resolved.

Lead Responsibilities:

Single point of contact between CSC Management and clients for any discussion/feedback/issues related to these applications.

Communicating directly with MassMutual Management for work needs and sharing weekly/monthly status reports.

Manage all the development, production support and testing work done from ODC for above listed applications and ensure deliverables meet estimates, deadline and quality standards.

In charge of the offshore Core Team to identify areas of continuous improvement in the offshore processes which can be beneficial for clients.

Ensure that team is using best practices with regards to SDLC and other Quality processes & documentation which clients follow.

Estimate, cost benefit analysis and scheduling for new projects and/or business requirements

Environment

IBM Mainframe Z/OS, TSO/ISPF, AIX 7.1, COBOL, CICS, JCL,DB2, VSAM, FTP, JES2, Vantage One, Leverage, Life-Comm, Easytrieve, File-Aid, Web Sphere, Endevor, Expediter (online and batch), Flasher, CA-7, SQL,PVCS, TWS-Maestro, Putty, Net Express 5.1, Rexx, Micro Focus-Cobol, SPUFI & QMF

Cognizant Technology Solution – (ACS as Client)

ACS, A Xerox Company (now Conduent)

June 2013 – July 2015

January 2011- June 2013

ACS a Xerox company is a human resource (HR) consulting firm, which manage different benefits plan including Health & Welfare, Retirement plan, 401k plan etc. for its client’s employees.

Worked on a TBO-fulfilment product which manage all print communication like HW Confirms, Enrollment Work Sheets, Plan Details, Monthly Invoice, IRS Rules & Regulations, Solicitations etc. to every participant on a Regular or on Demand basis via Printed statements. It includes developing of letters and processing in batch through different vendors and clients as per requirement.

Role

Mainframe Developer

Client

Motorola, Ford, Tyco, Edison, CVS, Xerox, HEB etc.

Responsibilities

Handling various activities in Software Development - Requirement Gathering, Analysis, Technical Design, Programming, Testing and Quality assurance for the project.

Analyze business requirements and create design and impact analysis documents and provide estimates.

Actively supported the batch cycle by resolving abends in the cycle.

Design and Create different forms of worksheets, plan documents, confirms etc. using Compuset, JCL and GMC inspire.

Design different company logo using Elixir.

Actively participated in major/minor enhancements and bug fixes.

Coordinate with different vendors for System Testing.

Actively looking for automations which could reduce manual effort and working towards their successful implementation.

Mentoring new team members and, providing training (knowledge sharing sessions) and assistance to others on complex tasks.

Environment

IBM Mainframe Z/OS, TSO/ISPF, COBOL, CICS, JCL, DB2, VSAM, FTP, JES2, File-Aid, Endevor, Expediter, SDSF, CA-7, SQL, Rexx, SPUFI, QMF, Compuset, Elixir & GMC Printnet

Educational Details

Bachelor of Technology in Electronics & Tele-Communications from North Maharashtra University, Jalgaon, India

Key Skills

Energetic self-starter with excellent analytical, management, problem-solving skills.

Able to adapt to changing business situations and solve problems quickly and effectively.

Excellent written and verbal communication skills.

Excellent analytical skills of business functions and processes coupled with methodical research abilities.

Certifications & Appreciations

Loma 280 Certified by Life Management Institute, LOMA, USA.

Innovator Award in CTS for automating a Reprint Process

Cognizant Certified Programmer in COBOL and JCL.

Have been awarded with ‘Feather in the Cap’ award for successfully implementing HEB Statements and Confirms

College Cultural Secretary for the year 2009-10.

Achieved First prize for Anchoring and Co-ordination.

Performed at National Level one act play “BICHOO” (Delhi University, JNU University, Alliance Francoise Institute of Delhi)

Personal Information

Date of Birth : 4th November, 1986

Language : English, Hindi

Nationality : Indian

Passport Status : Valid till Feb 2023

US VISA Status : H1B Visa

Address : Agawam, MA

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