Technician Hardware

****Dana Hollins

832-***-**** Houston, TX *******.****@*****.*** linkedin.com/in/dana-hollins-3899b620

Network Systems Administrator Desktop Technician

Results-driven IT professional possessing 20+ years of IT experience. Recognized for the ability to promptly diagnose and troubleshoot technical issues. Possesses an in-depth knowledge of A+ hardware, software, operating system files, command line utilities and system management tools. Demonstrated ability to grasp new technical concepts quickly. Self-motivated team player, problem solver and logical thinker.

In-depth knowledge of setup procedures, operating system startup sequence optimization, troubleshooting and error messages.

Possesses a complete knowledge of diagnostic utilities, common operational usability problems and network configuration, including internet connectivity.

Skilled in upgrading and performing cleaning and maintenance on older PCs.

Demonstrated ability to install motherboards, power supplies, central processing units, memory, CMOS/BIOS, IDE drives, SCSI drives, SATA drives, input, output devices, adapters, printers, ports, and configuration.

Experienced in building servers from scratch.

Technical Skills

●Operating Systems: Windows Server 2016, Linux

●Network Technologies: OSI & TCP/IP Models, Network Mapping, LAN/WAN, Wireless

●Security: Cryptography, Malware Analysis, VPN, IDS/IPS, Honeypots, Firewall, Protocols, Backup / Recovery Plan

●Hardware: Computers, Laptops, Mobile Devices, Switches, Routers, Hubs

●Software / Applications / Tools: Microsoft Office Suite, SharePoint, Virtualization, Windows Server 2016

Experience

02/2020 – 09/2020 New Horizons Computer Learning Centers, Houston, TX

Student – Network Systems Administrator Professional Program

Training Included:

●Strengthened existing technical knowledge by completing extensive training in cyber security, installation, configuration and troubleshooting, as well as wide area network (WAN) technologies, device management and Cisco licensing.

●Strategically identified and mitigated risk; managed data, application, and host security.

●Installed and configured Windows Server 2016 and Describe AD DS.

●Obtained in-depth knowledge of Active Directory administration, Implement IPv4 and IPv6, Implement Dynamic Host Configuration Protocol (DHCP) and Implement Domain Name System (DNS)

●Succeeded in planning and deploying virtual machines on Windows Hyper-V and implemented virtualization administration solutions by using Server Manager 2016.

04/2006 — 01/2019 Hewlett Packard Computer Corporation, Houston, TX

Hewlett Packard Computer Corporation, Houston, TX 2012—2019

Collabera Staffing – Hewlett Packard Computer Corporation, Houston, TX 2010—2012

ESP Staffing – Hewlett Packard Computer Corporation, Houston, TX 2006—2008

Enterprise Servers Storage & Networking Electrical Production Technician BCS Technician CTO Operator

●Conducted in-depth testing on Proliant DL, ML and BL servers; analyzed results and completed repairs on failed components.

●Responsible for installation and configuration of software, firmware, and drivers.

●Configured CISCO and HP SAN switches.

●Successfully set up vdisk and hostnames.

●Collected WWN from non-Emulex cards and created partitions for npar.

●Served as Microsoft Bing POD Project Lead Technician.

07/2008 — 07/2010 ATP Personnel - Hewlett Packard Computer Corporation, Houston, TX

Enterprise Servers Storage and Networking Electrical Production Technician

●Performed extensive testing on servers; compiled data and analyzed results.

●Verified servers were properly built; responsible for checking cabling from servers to switches.

●Maintained utmost quality control while ensuring achievement of set production goals.

Dana Hollins

832-***-**** Houston, TX *******.****@*****.*** linkedin.com/in/dana-hollins-3899b620

ATP Personnel – Hewlett Packard Computer Corporation (Continued)

●Strictly adhered to set processes while promptly troubleshooting failures; responsible for replacing failed parts and resolving login failures.

●Leveraged strong technical knowledge to provide hardware and software support; promptly implemented innovative solutions.

●Responsible for performing work on complex cabinets for well renowned clients, including Microsoft, DreamWorks, and Facebook.

●Integrated, tested, configured, and documented integration services for cutting edge technology.

●Loaded customer and test software; verified compliance to customer specifications and completed all test diagnostics.

01/2005 — 08/2006 Venturi Staffing - Inventec, Houston, TX

Trainer

●Utilized strong leadership skills to conduct in-depth training focused on building, repairing, and testing servers for newly hired team members.

Education

New Horizons Computer Learning Centers, Houston, TX

●Network Systems Administrator Professional Program Graduation Date: 9/2020

Certifications

●CompTIA A+, 1/2009

●CompTIA: Network+, 12/2021

●CompTIA: Security+, 12/2021

●CCNA: Cisco Certified Network Associate, Anticipated: 2021

●MCSE Windows 2003 Certification (In Progress)

●Certified Ethical Hacker (CEH) (In Progress)

Key Focuses

Applications, Systems, Troubleshooting, Microsoft, Network, Support, Technical, SCCM, Systems Troubleshooting, Software, Hardware, Users Support, Technical Resolutions, Network Monitoring, Users, Software & Hardware Troubleshooting, Technical Problems, Configuring, Troubleshooting Support, Networking CISCO, Systems Technology, Software, Network Security, WAN/LAN, Network Administrator, TCP/IP, Business Continuity, Business Intelligence, Disaster Recovery, Virtualization, Cloud Computing, MS Office, Linux, VMware, Encryption, Retention, Intranet, Extranet

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