Project Service

Karthikeyan S

E-mail: ***************@*****.***

Phone : +91-790*******

System Admin And IT Help Desk :

Accomplished IT help desk specialist with 4+ years of experience keeping systems running and resolving trouble tickets in a Windows 10 environment. Seeking to improve service massively at Sutherland Global Service. Installed 120+ new PC workstations and laptops with Windows 10 with zero downtime per week.

Work Experience

System Administrator :

Sutherland Global Services Pvt Ltd.

September 2016 - February 2021

Installed 120+ new PC workstations and laptops with Windows 10 and MS O ce 365. Achieved zero downtime through cloud data redundancy during changeover. Resolved 20+ trouble tickets per day through e cient triaging of problems. Maintained 99% satisfaction rating in monthly end-user scoring through applied interpersonal skills and providing fast solutions.

Performed 100+ successful hardware and software repairs per week. Slashed update times for systems & software by 30% through automation.

Reduced downtime for 300+ machines by 22% by scheduling and performing regular maintenance of hardware and software.

Diagnosed and resolved 20+ computer and printer problems per week in a busy corporate o ce. Education

2012 - 2016

Karpaga Vinayaga College of

Engineering

B.E. Computer Science

Skills Software's

PowerPoint

Troubleshooting

CS Photoshop 22.x (Current Version)

CS LightRoom (Current Version)

Power Director (Current Version)

Debugging

Network Architecture

Network Security

Zendesk

Time Management Skills

Teamwork Skills

decision-making skills

Photoshop

Zendesk

MySqL

Maya 2.0

System Care

Accomplishments:

Member In Computer Society Of India (CSI).

Final Year Project : Image Encryption and Decryption Processing Description of Project : Once you've to send a important les or image to some one through internet it suppose to get a chance hacked by someone or leak in internet.

To avoid this problem, we have created a encrypted Id to image, If we share a image to customers, when they tried to download the image, it will ask Decryption Id without the key they unable to download the images or le.

(Project veri ed by Anna University Project reviewer Staff).

Certifications

* Amazon Blended Performer - Issued by Amazon Client - Aug 2018

* Licensed by [System Care] -Jun 2018.

Additional Information

Key Qualifications & Responsibilities:

Drove service delivery and improved Enterprise IT services and products to 20,000+ end users in a fast-paced IT rm with 50+ corporate customers.

Performed 30 on-site visits to develop partner solutions. Provided IT support services, troubleshooting and system operation. Quickly solved 20+ customer issues daily with 95% success. Enhanced help desk ticket system, reducing solution time by 35%. Bootstrap issues and troubleshoot OS installation. Hard Disk Data Recovery.

Key Achievement:

Assisted in the Global End User Services project and forwarder to more than 10,000 end-points with real-time display. Local Volunteer

Helped and mentored at 2 local high school coding clubs. Taught 4 coding courses at 2 area high schools.

Basic System Functions at High School Students.

Taught how the system will be work at high school students.

Contact this candidate