Service Customer
Resume:
PROFILE
lam an energetic, ambitious person
who has developed a mature and
responsible approach to any task that
undertake, or situation that am.
presented with. am excellent in
working with others to achieve a
certain objective.
. can communicate in French, English
and in Arabic.
have UAE driving license.
CONTACT
PHONE:
EMAIL:
*****.***********@*****.***
HOBBIES
Playing football
Watching movies
Swimming
Driving
ISSAM
LAHLALI
Customer Service/Mall Operation
EDUCATION
Ala Al Farsi
2010
Secondary Graduates
WORK EXPERIENCE
Societe Nouvelle Des Conduites D’eau - Ready Mix Beton Operation
2007 - 2014 (Morocco)
Al Safeer Group of Company - Customer Service
2016-2017 - Customer Service
2017-2018 — Mall Information Desk
2018-2020 — Mall Operation
e Supervise and manage shopping mall operations including
property management, customer service, contract services
such as facility management, cleaning, security maintenance,
etc.
e Handle customer inquiries, complaints and billing questions.
Calm angry customers, repair trust, locate resources for
problem resolution and design best-option solutions.
e I'm doing all the company's government transactions and
supervised the COVID-19 test appointment for all the staff.
SKILLS
Client relationships
Intelligence
Problem solving
Dealing with critism
Multitasking
Contact this candidate