Customer support services, call handling, problem solving, voice call
Resume:
June 2019 - July 2019
2013
2011
HARIOM SHUKLA
Lucknow, Uttar Pradesh
821-***-**** ******.******.**.****@****.**.**
Personal Details
Date of Birth : 22/10/1997
Marital Status : Single
Nationality : Indian
About Me
Knowledgeable and dedicated person with experience in Customer service and support field. Solid team player with outgoing, positiv attitudee, and proven skills establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic, and results oriented with exemplary passion for developing relationships, cultivating partnership and growing business. Experience
Pulsus HealthTech LLP, Gurgaon
Program coordinator
Organized and managed program development from conception through successful execution Rentzshop Pvt. Ltp. Lucknow
Customer support associate
Offered friendly and efficient service to all customers,handled challenging situations with ease. Preserved revenue streams by utillizing strong communication and negotiation skills. Offering discounts as last resort to maintain customer satisfaction.
Bharat immunological and Biologicals Corporation Limited Trainee
Maintained High levels of efficiency during training by taking detailed notes and asking questions. Education
Meerut institute of engineering and technology
Bachelor's of Technology in Biotechnology
69%
KN institute of child education
Intermediate
67%
KN institute of child education
High school
68%
Skills
Customer support
Call Handling and customer satisfaction
Support and Complaint resolution
Creative problem solving
Good Listening skill
Medical terminology Knowledge
Windows operating (xp,7,8,10)
Projects
Final Year Project
Effect of kaempferol isolated from leaves of Azadiracta indica on Human Cancer Cell Line. Hobbies
Singing, Dancing, Badminton, Cricket, Watching movies and series Achievements & Awards
Won 1st prize in Poster presentation in National seminar on "Sector startup in Biotechnology" in 2016 Won 3rd prize in poster making on "Milk as plastic-save life in future" during international seminar on Food Safety and Nutrition in 2017
Won 3rd prize in Oral presentation in International Mini Symposium on Biotechnology in Medical Research held at MIET Meerut in 2018
Won 3rd prize in Poster presentation in 26th Annual Congress Of Society Of Andrology India held at MIET Meerut in 2018 Appointed as Joint secretary of Member of Biotechnology Society MIET Meerut in 2017 Appointed as Secretary of Member of Biotechnology Society MIET Meerut in 2018 Appointed as Vice President of Member of Biotechnology Society MIET Meerut in 2019 Won 1st prize in group dance in college Fest (Kolahal) in 2019 Language
English - Speak, Read, and Write
Hindi - Speak, Read, and Write
Declaration
I do hereby that the above information is true to the best of my knowledge
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