PRESTON MONTEE

**** ***** ***** **** ************ TX 78660 · 512-***-****

adkt8k@r.postjobfree.com

www.linkedin.com/in/preston-montee-036b441

Forward focused IT professional with a strong ability to facilitate customer driven objectives. Over 20 years of Information Technology success including virtualizing, innovating and keeping the customer objective first.

EXPERIENCE

JUNE 2019 – FEB 2021

TECHNICAL ACCOUNT MANAGER

Tableau

Manage technical relationships with customers

Provide best practice guidance and recommendations for optimum Tableau ecosystem.

Build strong cross functional relationship with account teams

Provide escalation management on critical cases by working closely with Support, Sustaining Engineering, and/or Development to provide regular status updates to the customer.

Coordinate communications with all required stakeholders on crucial support cases and high priority issues.

Conduct quarterly reporting and case reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements.

Identity revenue opportunities and partner with the account team to recommend paid services, licenses, training, and additional Tableau products to meet current needs and future growth

Build and deploy Tableau server in AWS EC2, Azure and VMWare for issue reproduction, learning and training exercises.

AUG 2014 – JUNE 2019

TABLEAU SERVER ADMINISTRATOR

Dell EMC

Manage and support large Tableau Server cluster for enterprise users.

Create scripts for automating daily maintenance tasks

Maintain dev test and prod environments and lead IT governance team for content promotion

Plan and perform system upgrades following ITIL, SOX and internal change management processes

Build and maintain infrastructure diagrams for all environments

Build, configure, upgrade and maintain multiple Tableau server environments

Maintain upgrade cadence for stability and feature enhancements for user base

Lead and contribute to data and process governance within EBI systems

JAN 2009 – 2014

SAS ADMINISTRATOR

Dell EMC

Manage and support SAS for small to medium business analytics. This includes a multi-tier environment supporting 300 developers and more than 30k data consumers. My role also included deploying SAS for Dell elite customers including several colleges and large businesses.

JAN 2007 – 2009

WINTEL SE

Dell EMC

Infrastructure deployment Systems engineer. Designed and deployed internal solutions to world class data centers for global connectivity and operation. This included rack and stack, networking, imaging and deploying applications per vender instructions.

JULY 2003 – AUG 2007

LAB MANAGER

Dell EMC

Designed a 5000sqf data center and managed the deployment of servers, SAN, network, security (physical and network) and everything else included in populating a new datacenter for turn key infrastructure. Once completed, I led a team to create global access designed for technical support usability world wide

OCT 2002 – JUNE 2003

STORAGE AND SERVER SUPPORT ENGINEER

Dell EMC

Supported Dell Gold and Platinum customers on Dell servers, Dell storage, EMC storage, Brocade, McData and Cisco fiber switches, Backup solutions, SAN and WAN solutions and any other item that came up from high priority enterprise customer issues.

NOV 1996 – JAN 2002

NETWORK ENGINEER

aep Energy

Network engineer for AEPs control network spanning the southern region. Supported power control networks and SCADA system controls for Texas, Oklahoma, Louisiana and Arkansas. This was a combination of DEC Alpha, Windows, Mainframe and Unix systems. One hundred percent uptime during my tenure.

SKILLS

Tableau administration 6 Years

Customer service

Analytic problem solving

ITIL / SOX Industry training and certification

AWS EC2

End to end troubleshooting

Windows Sever

SAS administration 8years

Linux

IdP including Okta, Federated, OneLogin

CERTIFICATIONS

Tableau Certified Server Associate

ITIL 2011 and V3

MS SQL server 2012 course training

Tableau certified course training updated on all supported versions to 2020.4

McData Master

Cisco CCNA/CCNP

Windows MCSE 2000, 2003

Six Sigma Yellow Belt

SAS Administration and support course training

Brocade Associate

ACTIVITIES

On my time off I enjoy spending time with my family, camping, kitesurfing as well as other water sports and traveling to new places.

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