Manager Management

FRANK LUDLOW

***** ******** ***** ****: (***) *** – 1177

South Riding, VA 20152 Work: (703) 966 – 4315

*******@*******.***

Senior Configuration Process Manager

Proven visionary ability in the areas of Quality and Project Management. Able to capture, define and articulate actions that technical and administrative teams need to execute for the Program and company to succeed. Decisive, action-oriented and results focused professional offering over 30 years of direct information technology, financial, project and quality management experience in the military, government and civilian commercial arena. Professional experience covers all of the areas within system operations, quality management, process improvement, hands-on industrial manufacturing and repair management, and direct hardware and software development support. Project Management Professional (PMP). Certified ITIL Practitioner. Experienced instructor and familiar with ITIL, Agile Scrum, ISO, Lean Six Sigma, SEI-CMM and CMMI methodologies. Experience:

Senior Configuration Manager, Northrop Grumman (December 2013 – present) Support the Northrop Satellite and Space Systems for the Raptor satellite ground control product line. Utilize an environment of Windchill, Sharepoint, JIRA, Confluence, Jenkins and RocketChat. Package software and documentation for delivery to multiple customers.

Signals Technology Center (STC) for the Providence Airborne Pods System by creating a standardized configuration management approach for the entire STC.Developed a standard processes and templates for configuration, change and release management. Directly support flight demonstrations. Administrator for the Atalassian suite of JIRA, Confluence, Bitbucket for Configuration and Change Management also maintaining a CM library in SoldiWorks EPDM and IBM Sharepoint.

Supported the Department of Defense and the Northrop Signals Technology Center (STC) for the Providence Airborne Pods System by creating a standardized configuration management approach for the entire STC.Developed a standard processes and templates for configuration, change and release management. Directly support flight demonstrations. Administrator for the Atalassian suite of JIRA, Confluence, Bitbucket for Configuration and Change Management also maintaining a CM library in SoldiWorks EPDM and IBM Sharepoint. Supported the Department of Defense for MQ-5 Hunter Drone Program. Utilize Bugzilla, Subversion and VersionOne tool set to support this maintenance and operation support for this platform modernization effort of a deployed system. Created the Configuration and Change Management Plan and operate a weekly CCB. Maintain a physical and digital (Sharepoint) library for CM and customer documentation. Supported the Aeronautical Information Management Modernization (AIMM S2) Project for the Federal Aviation Administration. Utilize IBM Rational Team Concert and Jazz to support this translation of aerospacial data from mainframe to open source standards.

Supported the Fraud Prevention System (FPS2) for the Centers for Medicare and Medicaid Services in a robust configuration, change, release and quality assurance process. Utilize GIT, JIRA and ALM to support this dynamic rehosting of the massive fraud modeling environment. Supported the Director of Design, Development and Implementation (DDI) for Health IT by creating a standardized configuration management approach for state health IT implementation.Developing standardized policies, processes and templates for configuration, change and release management. Ensure compliance with state health department policies. Directly support the configuration management for the Wyoming Eligibility System (WES) and the Tennessee Eligibility Determination System (TEDS). Utilizing Service Now CMDB, Atalassian JIRA, Contour and CVS as the configuration management tools. Interface with CMS and IRS for conformance of documentation reporting.

Director/Grant Chairman, Dulles South Food Pantry (December 2016 – June 2018) On the Board of Directors and serve as Grant Chairman for this 501 c non profit addressing food insecurity in Loudoun County Virginia. The DSFP is 100% supported by private grant funding. Developed and executed the plan for grant requests. Contact, create and submit all grant requests. Developed and implemented the current Strategic Plan. Create the financial reports required for all grant requests and coordinate those financial actions for procurements based on grants requested and received. Create the budgets for moving forward with capital projects.

Treasurer/Owner, New Century Child Development LLC/Growing Kids Child Care LLC (December 2006 – January 2016))

Created the business plan and concept, established, built, owned and operated two 10,500 sq ft Early Learning Centers each licensed for 240 children located in different Virginia counties. Employ a staff of over 50 administrators, teachers and care givers. Own and operate six buses and an inground swimming pool for the Centers. Responsible for all bookkeeping, payroll, purchasing for each center. Revenues from the Centers were over $2.5 M per year. Responsible for all county, state and federal financial filings for taxes, insurance and unemployment. Created annual reports and projections for the coming year that supported marketing and management actions. Utilized ProCare, CCM, Quickbooks, and MS Office to support financials. Negotiated the sale of both centers to Cadence Education of Morgan Stanley. Configuration Manager, OnPoint Corporation (September 2012 – December 2013) Supported the Director Technology Division of the International Security and Nonproliferation Bureau at the Department of State. Created the Configuration Management Plan processes and metrics. Develop, implement and support all configuration, change and release policies and processes for the Director. Ensure compliance with Department of State IRM Policies. Maintain the Division Library and provide training to the configuration and development staff. Review, define and package chages for planned releases. Utilize Sharepoint, Serena (SSM and SBM), and Visual Source Safe as the configuration management tools. Perform audits of releases and implement process corrections.

Senior Configuration Manager, Lockheed Martin Corporation (October 2009 – September 2012) Supported the Veterans Affairs (VA) Veterans Health Administration (VHA) Health Information Systems (HIS) Office. Serve as the process management and configuration management consultant to coordinate enterprise configuration integration efforts between the DoD and VHA for Interagency Systems. Ensure that a root cause is determined and acted upon for issues. Develops required HIS polices. Responsible for the ITIL and process management training. Performed a gap analysis to determine ITIL process needs. Develop white papers addressing technical issues, their cost and schedule impacts. Created the HIS Configuration Management Master Plan, Configuration Management Process Guide and unified policies, processes and performance metrics using an ITIL compliant framework.

Configuration Manager, ZeNETeX Corporation (January – October 2009) Supported the Marine Corp Enterprise Information Technology Services contract. Led a dispersed team of process management professionals in Quantico, VA, Kansas City, KS and Alpharetta, GA. Responsible for the formulation and creation of the configuration management plan and processes in an ITIL compliant framework that provides for an efficient use of materials and personnel resources. Provide cost benefit analysis for the design options proposed. Ensure the quality management principles are applied to all analysis done for the program management activities. Responsible for the design, build and implementation of a comprehensive CMDB. Provide configuration and ITIL consultation services for the start-up phase of the contract supporting all ITIl processes. Manage, review and evaluate the performance of onsite Zenetex staff. Quality Consultant, US Public Sector Quality Office, EDS Corporation (July 2008 – January 2009) Supported new proposals and the EDS high maturity (CMMI 5) level projects in the areas of knowledge, configuration, change and release management. Provide consultation and support services for projects implementing or improving their ITIL processes. Perform financial and cost benefit analysis for prospective new proposal work being considered by EDS. Lead a virtual dispersed team of quality consultants in Dallas, TX, Hendon, VA, Houston, TX and Salt Lake City UT. Responsible for applying a broad range of quality and process management standards and techniques to the analysis of new contracts and as an instructor and consultant for existing contracts that require technical support. ITIL Configuration Manager, Treasury Web Application Infrastructure, EDS Corp (April 2004 – July 2008) Supported the Federal Reserve Bank Web Infrastructure development. Responsible to create, implement and operate the enterprise level ITIL knowledge management program including configuration management and documentation management for this high security financial infrastructure. Leading a remote team of specialists located at the Federal Reserve Bank in Dallas, Richmond and New York. Responsible for the planning and implementation of the configuration management solution for the project. Ensure knowledge management database is accessible for all service desk functions. Familiar with NIST, Treasury and FMS Polices and Standards. Develop and support all metrics and audits measuring the compliance and effectiveness of the program. Utilize the Remedy/Atrium CMDB and Borland and Rational tool suites. Sr. Operations Manager, MCI-SUN Operations Team, MCI - EDS Corporation (July 2000 – April 2004) Managed and lead for the transitioned team of three managers and 53 SUN Solaris system administrators located in Ashburn, VA, Chicago, IL, and Cleveland, OH. Responsible for their evaluations and salary actions. This team is responsible for the Configuration Management, Testing, System Administration, Data Base Administration, Data Center Management and Operations of all internal application and database server environments for MCI. This includes two 10,000 sq ft datacenters, over 3,000 devices and a budget in excess of $6 million. Responsible for maintaining and supporting the team’s ISO 9000:2001 certification. Quality Management/Process Management Manager, EDS Corp (Jan 1998 – July 2000) Responsible for the creation and implementation of all Quality Management activities for the Department of State Enterprise Network Management (ENM) Project. The Enterprise Network is used for all unclassified and Sensitive But Unclassified (SBU) applications worldwide within the State Department. Responsible for the creation and implementation of all Configuration Management, Requirements Management, and Measurements activities. Serve on EDS SEI-CMM assessment teams and travel throughout the country as an EDS Certified Field Instructor for CMM topics.

Configuration Management Manager, EDS Corp (Nov 1994 - Dec 1997) Lead, manage and evaluate a team of 36 CM specialists from four different contractors in support of the Immigration and Naturalization Service Information Technology Partnership (INS-ITP). Responsible for the creation of the configuration management program for all INS software and hardware. Created the Program CM Policy and CM Standard Process manual under which all 62 funded projects operate. Implemented PVCS enterprise wide for electronic change control and version management. Responsible for the implementation of standard SEI-CMM level 3 Software CM processes and achieving SEI level 3. Military Service: United States Navy, Lieutenant Commander, Honorable Discharge Education: M.B.A. Entrepreneurship, Bryant College B.S. Finance, Seton Hall University

Training: Certified Field Instructor (CMM)

SEI-CMM Implementation Training

ITIL Foundation Certification (v2),

ITIL Certified Practitioner IT Service Management Release and Control BMC CMDB Atrium 2.x Administrator

ITIL Foundation Bridge (v3)

Agile Software Development, VA LMS

Agile Engineering 101

Serena Dimensions Configuration and Administration Lean Six-Sigma Green Belt

Certifications: Project Management professional (PMP) ITIL Certified Practitioner IT Service Management Release and Control Six Sigma Yellow Belt

Memberships: Project Management Institute

DC Area Configuration Management Working Group

References: Professional references provided upon request.

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