Customer Sales
Resume:
MAGESH KUMAR.R
Mobile: +91-984*******
Email: ***************@*****.***
CAREER OBJECTIVE
To achieve a position where I can utilize my skills and managerial capabilities that offer
challenging, innovative job opportunities and also a good professional growth
WORK EXPERIENCE
BANK BAZAAR.COM
June 2015 Dec 2019
Senior Customer Relationship Officer
Nature of job:
Experienced in customer support and sales ; Dealing with Credit card and Personal Loan; based upon
the customer eligibility and requirement we offer and process the application, handled escalation and
customer quires.
Team Handling :
Worked as a floor coach (Acting team leader) to handel and maintain the team members to drive
them for an process and product knowledge, daily updates, team updates to convert the sales and
achieve the targets.
To solve customer queries and Escalations via mails and service call .
To maintain the daily reports, Individual reports and team reports
To maintain Monthly performance reports.
Achieve the daily and monthly targets.
Respond to customer complaints in a timely manner.
CHECK POINT APPAREL LABELING SOLUTIONS INDIA (P) LTD
June 2013 April 2015 - Sr.Customer Support Executive
Nature of job:
Process orders accurately and in accordance with customer specification in respective
software / web
Progress orders and Proforma/ quotations in a timely way to ensure alignment with
customers requirements.
Responds to potential customer enquiries in a timely and professional manner.
Carries out duties in relations to sale invoicing, credit control, banking, stock and dispatches.
Responds to customer complaints in a timely manner.
Coordinate with the production and purchase team with timely execution of orders.
Supports marketing and sales initiatives and provide business feedback.
Maintains records and reports including specifications in an organized manner.
Solves immediate customer service problems and exceeds customer expectations to develop
and maintain excellent customer relations.
Liaises with various internal departments as appropriate in a timely and professional way.
MMC INFOTECH SERVICES (P) LTD
Nov 2011 May 2013 Sr.Customer Support Executive
Nature of job:
Making calls to all the Citi Bank C.C customers who are eligible to get loan in their credit
card by analysing their repayment performance & relationship with bank
Booking loan to the customer so as to achieve the target.
Achievements & Awards:
Achieved daily & weekly targets
Achieved monthly targets & awarded star of the month
HINDUJA GLOBAL SOLUTIONS (P) LTD
June 2009 Oct 2011 Customer Relation Officer
Nature of job:
To clear the queries and complaints of the customers who land through 121 & 198
Worked as the mentor to train the new joiners
Achievements & Awards:
Awarded as the best quick learner about the product
Awarded as a best trainer for the new joiner
Awarded as the best target achiever within the given date
EDUCATIONAL CREDENTIALS
Degree : Bachelor of Computer Applications
Institution : The New College
Year passed : 2008
TECHINICAL SKILLS
Operating system : Windows XP & 7
Database : Oracle 9i, Java
KEY SOFT SKILLS
High command over English
Good leadership quality
Excellent verbal and written communication skills
Excellent boardroom presentation skill
STRENGTHS
Strong planning and priority-setting abilities
Self motivated to achieve results through teamwork
Ability to thrive in a high-growth, fast-paced and demanding environment
PERSONAL DETAILS
Name : Magesh Kumar R
Fathers name : Ramakrishnan M
Date of birth : 22-12-1985
Gender : Male
Marital status : Single
Languages known : English, Tamil, Malayalam
Hobbies & Interests : Coins & Stamps Collection
Permanent Address : No 51a/17 east vanniar street,
West k.k.nagar, Chennai-600078.
TamilNadu, India.
Signature
MAGESH KUMAR R
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