Project Manager

AMARJEET SINGH

706-***-****,706-***-****,991*******

,**********@*****.***

Passport no. S3436734

EXPERIENCE SUMMARY

Having around 18 Years of experience including as onsite UK and US experience

Worked as Project Manager\ Team Lead for the IT Infrastructures Support.

Skilled in IT Infrastructure / Applications / Data center, implementing technology to support large Project Operations and execution of multiple location Global projects. Implementing project plans within present budgets and deadlines; defining best practices for project support and documentation. Inspirational Project Leader with talents in planning and implementing all stages of projects and selecting the most effective approaches and processes for timely project completion. Outstanding personal organization and risk management abilities. Excellent understanding of requirements gathering client consultations and project scope development. Excellent communication and task delegation skills. Motivational and an effective team leader with proficiency in infrastructure projects dept at leading cross-functional teams and meeting objectives by strategizing effective solutions. Multi-talented Project Manager consistently rewarded for success in planning and operational improvements. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits

EDUCATIONAL QUALIFICATION

MSC(IT) from Kuvempu University

Higher Diploma: Software Engineering

PROFESSIONAL CERTIFICATION

MCP-(Microsoft Certified Professional )

MCSE-(Microsoft Certified Systems Engineer )

MCSA-(Microsoft Certified Systems Administrator)

VCP-VM Ware Certified Professional 410 from HP.

PMP (Project Management Professional)

ITPM-IT PROJECT MANAGEMENT Certified from IIT Mumbai.

ITIL -IT SERVICE MANAGEMENT Foundation Certified.

PM45G,PM54G,PM100G, PM36G,PM63G,PM12G

PM136G and PM137G

LT3469(Agile), IBM Explorer PM

WORK EXPERIENCE

May 2015- Till date

Designation: Transition & Transformation Manager

Project: BOI,Ireland

Dept: T&T Manager

UK\Europe Project Services

Managed the whole project. Identified stakeholders and key project team members to define roles and responsibilities. Created WBS. Identified project risks, project requirements constraints and assumptions. Created SLA, SOP with client, kick off meetings held. Managed biweekly reviews with the contractor, stakeholders, monitor activities according to program. Identified risks and corrective actions were taken. Project sign off taken and delivered to Operations.

Designation: T&T Manager

Project: Broadridge Financial solutions,UK

Dept: Project Services

UK\Europe Project Services

Implementing project plans within present budgets and deadlines; defining best practices for project support and documentation. Understanding client business process operations, mapping requirements, and providing them best solutions involving evaluation and definition of scope of project; meeting deadlines without compromising quality norms and adhering to SLA and accountable for process definition and implementation based on ITIL best practices. Managing Offshore / Onshore Delivery Management for technical deliverable s of various projects; adept in analyzing information needs, evaluating end user requirements, effectively addressing customers’ queries & escalations, and resolving them as per the SLA. Liaising between organization groups (e.g. vertical management; technology practices; domains; support teams) and stakeholders at various levels. Identified stakeholders and key project team members to define roles and responsibilities. Created WBS. Identified project risks, project requirements constraints and assumptions. Created SLA, SOP with client, kick off meetings held. Managed biweekly reviews with the contractor, stakeholders, monitor activities according to program. Identified risks and corrective actions were taken. Project sign off taken and delivered to Operations

Project: Europe Project Services

Dept: Project Services

Europe Project Services (Nordics Ring Fence)

Nordics Ring Fence Team. We are managing delivery of Billable RFS Projects for various Nordic region accounts like Sandvik, APMM, Sailing Group. Ericsson, etc

Project handles:

1)New, Always On, SQL cluster to replace sedclu57: Install, Build New 2 physical servers, Configure New, Always On, SQL cluster to replace sedclu57.Managed the whole project. Identified stakeholders and key project team members to define roles and responsibilities. Created WBS. Identified project risks, project requirements constraints and assumptions. Created SLA, SOP with client, kick off meetings held. Managed biweekly reviews with the contractor, stakeholders, monitor activities according to program. Identified risks and corrective actions were taken. Project sign off taken and delivered to Operations.

2)Implement ADFS 4.0 - Windows Server 2016 and Migrate ADFS 2.0 Windows server 2008:

Build and Install Windows Server 2016, Deploy a new ADFS 4.0 server, migrate all the existing ADFS 2.0 federations and decommission the old ADFS server. Manage project in all its phases. Identified project team members, Allocation of set of activities to resources according to project scope plan, implementing changes according to CAB approved changes, issue log register maintained and updated. Controlled several tasks for standard variances. Timely communications to stakeholders for the project. Obtained final acceptance for the Project and sign off.

3)In place upgrade of all Sandcastle Renningens Servers from Windows 2008 R2 server: In place upgrade of all Sandcastle Renningens Windows 2008 R2 servers to Windows 2016.Managed the full project life cycle. Developing the charter and identifying stakeholders, I documented the project management plan which included, scope, time, quality, and risk management plans. I directed the team during execution & QA and controlling the scope & quality. Monitored schedule, budget & risk. Taking measure project corrective & updating risk register. Timely communications to the concerned stakeholders Closing and taking signoff from all departments

4)Decom of EOL Hardware DETU-SAP(OLD)

5)Migrate SEINT servers from dedicated SAP VMware cluster SeKisSAP02 t to SeKisApp01

6)Create W2008 ESXi cluster at site SESL

7)Install SNOW agent on Sandvik servers

8)DETU-NONSAP Cluster proof if mirroring Tier 3 Storage is possible

9)Moving the SEDNT1066/SEDNT1067 to SekisApp02 VM cluster

10)SAP Replication Network & VMware cluster network config

11)SAP: Install SAP vCenter

12)Soft decommission of the servers for Servers already migrated to Azure

13)Move server’s storage from old SAN to New SAN storage

14)Uninstall of CYCLANCE client tool from all servers

15)Increase RAM and CPU on DATABASE SERVERS running under production.

16)Transfer of USB-Dongle to new Cor-TF PROD-server

Project: BLC ( banque laurentienne ) – CANADA

Dept: Manage BLC -IT Infra

Laurentian Bank of Canada - Wildcat Project - Migration Wave: Data Center & Facility Migration of Laurentian Bank of Canada to IBM Datacenters. Managed the project in all its phases. Developed the charter and identified key stakeholders. Developing project schedule communication procurement, change and risk management plan. Performing procurement is with vendor allocation of tasks to resources according to project plan. Measuring project performance using related tools techniques, updating risk register, taking corrective actions. Closing procurement taking sign-off from all departments, Handover to Operations.

As Project Lead taking care of all kind off meeting related to the project and account LBC( banque laurentienne ) handling day to day OPS meeting and weekly CAB meeting for the client approval on account changes(Change management), Implementing project plans within present budgets and deadlines; defining best practices for project support and documentation. Understanding client business process operations, mapping requirements and providing them best solutions involving evaluation and definition of scope of project; meeting deadlines without compromising quality norms and adhering to SLA and accountable for process definition and implementation based on ITIL best practices. Managing Offshore / Onshore Delivery Management for technical deliverable s of various projects; adept in analyzing information needs, evaluating end user requirements, effectively addressing customers’ queries & escalations, and resolving them as per the SLA. Liaising between organization groups (e.g. vertical management; technology practices; domains; support teams) and stakeholders at various levels.

DELL Inc.

Apr 2012 to Apr 2015

Designation: Team Lead\Systems Advisor

Project: MSA-Main Street America

Dept: IT Infrastructure

Description:. Dell Inc. (NASDAQ: DELL) is an American multinational computer technology corporation based in Dell Way, Round Rock, Texas, United States, that develops, sells and supports computers and related products and services. Bearing the name of its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide. Dell is listed at number 41 in the Fortune 500 list. It is the third largest PC vendor in the world HP and Lenovo.

Responsibilities:

Worked in capacity of Lead, whereas managed around 10 engineers V3 Certified; proficiency in implementing effective utilization of ITIL best practices for IT operations; well versed with ITIL Processes - Change Management, Incident Management, Configuration Management, and Problem Management. Trained & tested on PMP, only certification is due. Growth oriented professional, globally networked Operations with proven results and repeated success in assignments handled, driving vision and achieving critical strategic goals; valued contributor towards key strategic improvements/ new set ups initiatives.

Managed all Team Wintel, VM servers and Supported more than 500 servers and 1,300 users: managed ongoing changes and applications. Managed team of VM ESX SERVERS 3i 3.5.0, XEN SERVERS Build, maintain and support more than 100 Vms Esx servers on-site and remotely. Leading the Corporate IT Project in simplifying IT Solutions and in line with Business Needs. Leading My Support Manager Tool implementation Project in IT Infra. Professional Values/Ethics earned from working in a Reputed Organization. Knowledge of In-Depth Customer Relationship Management due to Corporate as well as Client Based Training & Quality through continuous Improvement Modules and in work Culture of 24*7 and Stringent SLA.

Wipro Technologies.

12th Apr 2010 to 30th March 12

Designation: Sr. Systems Engineer

Project: CITI –Technology of Infrastructure Services.

Dept: Server Administration.

Description:. Citi's Technology Infrastructure (CTI) –Based in Singapore and with a presence of about 10,000 staff in some 100 countries, CTI provides technology infrastructure products and services for approximately 80% of Citi businesses, including data centers, network, desktop and voice systems. The organization provides worldwide support to Citi businesses with the absolute highest levels of quality, availability and reliability in the areas of network and telecommunications support, systems and application services, engineering, information security, compliance and data center operations.

Responsibilities: As a Project Lead managed about 20 engineers and lead the engineers support provided L3/L4 Support for troubleshooting problems related to Windows 2003/2008/2012/2016 Operating System, Active Directory Services(ADS) and Backup in IMS (Infrastructure Management System) . Installing, Configuring, Administrating, Managing and Managing Windows Server. Handling 3000+ users in 11 Waves in Windows 2003/2008/2012/2016 multi-master domain environment. Managed Team for Installing MS Windows 2003, configuring Active Directory, DNS, DHCP, WINS, SSL, Certificate Services, RAS, Offline Files, Disk Quotas, Group Policies, Disaster Recovery, FSMO roles 2000/2003/2008/2012/2016, Win-NT backup etc.

Worked for VM ESX SERVERS 3i 3.5.0,4.10,5.5,6.7,7.0,XEN SERVERS to Build, maintain and support remotely

Tech Mahindra Ltd.

Apr 07 to Sep 09

Designation: Team Leader.

Project: Alta Server Management, Inc, Usa

Dept: Server Management

Description: Alta Colleges IT-services Inc. Usa is Headquartered in Denver, Colorado, Usa,Alta College IT -Services, Inc. (Alta) is the parent organization for Westwood College IT – Services, It is leading global IT services, solutions and engineering company. Presence across 17 campuses across California, Colorado, Georgia, Illinois, Texas and Virginia and a top-ranked online campus 15 states in US gives us global reach and a vast rollout support capability. The project Alta Server Management,USA involves meeting the requirements of the clients of ALTA related to the various network professionals.

Responsibilities: Worked onsite USA for Alta IT –SERVICES for Colorado Data-centers .Provided full 3 Tier Support .Managed all Wintel,VM servers and Supported more than 500 servers and 1,000 users; managed ongoing changes and applications . Worked on VM ESX SERVERS 3i 3.5.0,XEN SERVERS Build, maintain and support more then 100 Vms Esx servers on-site and remotely.

Professional Values/Ethics earned from working in a Reputed Organization.

Knowledge of In-Depth Customer Relationship Management due to Corporate as well as Client Based Training & Quality through continuous Improvement Modules and in work Culture of 24*7 and Stringent SLA. As a Lead provided 2 tier and 3 tier Support for troubleshooting problems related to Windows 2000/2003 /2008 Operating System, Active Directory Services(ADS) and Net Backup,Antiviruses. Installed and implemented all Vm tools applications, WSUS servers,Net backups veritas’s controllers and Symantec Anti-virus Client security. Installed all updates and patches on every server.

Designation: Sr. Technical Admin.(Lead)

Project: Barcelona, BT(British Telecom.) UK

Dept: Solution Design and Built COE

Description: Barcelona program is fundamental to BTGS achieving its global sourcing objectives. It introduces a new global sourcing model for contractor resources, which will help BT drive down operating costs and achieve world class cost base targets. Leveraging the Global Delivery Model, the group will manage BT’s current and forecasted requirement for service delivery.

The project Solution Design and Built COE involves meeting the requirements of the clients of BTGS related to the various network professionals.

Responsibilities:

Worked onsite UK for BT(British Telecom.) various Data-centers ..Managing defects by using Mercury quality centers. Handled and resolved all technical queries about the servers.

As a Lead supporting engineers and a Track Lead provided Engineers L2/L3 Support for troubleshooting problems related to Windows 2000/2003 Operating System, Active Directory Services(ADS) and Backup by using RIMS (Remote Infrastructure Management System)Completed ITIL certification.

Have undergone through the Transition Training related to complete project cycle.

Have attended Behavioral Training on Voice and Neutralization of Accent (V&NA) and Business Ethics.

Worked as a Team Member for the Proposal making for one of Tech Mahindra Client.

HCL COMNET Ltd.

Dec 2006 to Apr 2007

Designation : Senior Specialist Systems

HCL Comnet Systems & Services Ltd (A HCL Technologies Infrastructure Services division) HCL is a leading global IT services, solutions and product engineering company. Presence across 15 countries gives us global reach and a vast roll-out support capability.

Client: Deutsche Bank is World’s leading Bank with € 1.035 billion in assets, 64103 employees from 130 nations and unparalleled financial services in 73 countries. It has more than 2500 Windows Servers spreads across US, UK & APAC region.

Responsibilities:

As a Team Lead managed about 25 engineers and managed team for provided L2/L3 Support for troubleshooting problems related to Windows 2000/2003 Operating System, Active Directory Services(ADS) and Backup by using RIMS (Remote Infrastructure Management System) Tools .Windows 2000/2003 Active Directory Services(ADS) Support. Worked on BMC REMEDY, CITRIX Meta-frame, Problem Management, Change Request System, Global Request System, RFBC(Ready For Business Checks), Gap Analysis, Server Maintenance Of Win 2000/2003 Boxes, Server Decommissioning, DOUBLE TAKE, GAR, IBM DIRECTOR, TSM (Tivoli Storage Manager)P re-installation site survey for all signed customers.

Project Undertaken: -

Responsible for management of all PC & Server infrastructure build. Planned, implemented, documented and maintained Trend Micro Antivirus. Server for Internal Deutsche Bank OMC. Maintained Domain Server, Backup Server, File Server and Print Server For Internal Deutsche Bank Offshore Management Centre. Migration of TSM Clients from one TSM Server to another. Responsible for handling Win XP/2000/2003, Configuring and Troubleshooting of hardware & software RAID, Backup Devices like Tape Drives etc. Installing MS Windows 2003, configuring Active Directory, DNS, DHCP, WINS, SSL, Certificate Services, RAS, Offline Files, Disk Quotas, Group Policies, Disaster Recovery, FSMO roles 2000/2003, Win NT backup etc. Configuring ICA Connections Deploying Client Software to Users by using citrix. Publishing Applications, Content, and Desktops Supporting and Implementing Systems Network.

3. Rooman Technologies, New Delhi

Feb 2005 to Nov 2006

Designation : Senior Network Engineer

Responsibilities:

Management of all PC & Server infrastructure build. Handling Processing on Win XP/2000/2003.

Served as project leader for Citrix Meta Frame XP deployment, planning, installing, and integrating 30+ Published Application Farm. Expanded project to introduce new applications for remote productivity using MetaFrame XP. Gained thorough experience in Citrix products such as Load Manager, Installation Manager, project based on cross-platform OS integration (NetWare, NT/2000, and 2003).

Built, deployed, and maintained both NetWare and NT/2000/2003 servers including eight-server NetWare 5.1 upgrade and multiple NT servers in work group and domain configurations.

Installation, Configuration and Troubleshooting of hardware & software RAID, Backup Devices like Tape Drives etc. Installing MS Windows 2003, configuring Active Directory, DNS, DHCP, WINS, SSL, Certificate Services, RAS, Offline Files, Disk Quotas, Group Policies, Disaster Recovery, FSMO roles 2000/2003, Win-NT backup etc.

4. Achievers Technologies (A Division of Achievers Callnet), New Delhi

Feb 2002 To Jan 2005

Designation: Network Consultant.

Responsibilities: Handling Processing on Win NT/2000.Installation, Configuration and Troubleshooting of hardware & software RAID, backup devices like tape drives etc. Installation of MS Windows NT/ 2000/ 2003 and configuration of Active Directory, DNS, DHCP, WINS, SSL, Certificate Services, RAS, Offline Files, Disk Quotas, Group Policies, Disaster Recovery, FSMO roles 2000/2003, Win-NT backup etc. Supporting and Implementing Systems Network.

5. Koeing Solutions Ltd, New Delhi

Feb 2001 to Dec 2001

Designation: Network Administrator

Responsibilities: Trained the candidates about the Win NT/2000 Core Administration Technologies and Windows Networking. Installing and configuring windows 2000 / 2003 with ADS, Child Domains, Domains tree, WINS, RAS, DNS Zones, DHCP Scopes and Reservations. Administering, managing and monitoring project specific servers using Terminal Services/VNC/PC Anywhere.

6. Asset International

August 2000 to Jan 2001

Designation: Trainer and Network Administrator

Responsibilities:

Installation, Configuration and Troubleshooting of hardware & software RAID, backup devices like Tape Drives etc. Installing MS Windows NT and management of all PC & Server.

Responsible for WINS, DNS, DHCP, ADS, RAID, RRAS, RIS, VPN, Attended & Unattended Installation and LAN Networking .Imparted the Technical Training on Win NT/2000/2003 and Windows Networking Technology.

Contact this candidate