IT support, troubleshooting, customer support

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Braxton M. Turner

***** ***** ** • Dumfries, VA 22026 • 704-***-**** • ****************@*****.*** Core Competencies and Skills

• Software: Microsoft Office Suite (Access, Excel, PowerPoint, Project, Visio & Word) Office 365 & Outlook; Microsoft Windows Operating Systems

• Customer Service: Works with customers and clients to understand their needs, identify their problems, provide information, recommendations, or physical assistance to resolve their issues

• Hardware: Dell & HP desktops & laptops; Apple iOS devices configuration including iMac, iPod, Mac, iPad and iPhone

• Networking: Basic networking Knowledge (running cables, troubleshooting connections, activating ports)

• Cabling: Twisted pair, coaxial, Single and Multi-mode Fiber Optical Cable

• Currently seeking CompTIA, A+ (Plus) Certification

• Protocols – Basic understanding of network and routing protocols such as TCP/IP, DNS, DHCP, and AFP

• Ability to quickly learn and master new technology in fast-paced environments, equally successful in both team and self-directed settings

EDUCATION & COMMUNITY SERVICE

Gardner-Webb University, Boiling Springs, NC

Bachelor of Science in Computer Information Systems; December 2020

• Completed ~63 hours of specific courses in systems analysis and design, information systems project management, database management, core business courses, and a Capstone Course in strategic information management.

• Overall GPA 3.46

Gardner-Webb University, Boiling Springs, NC

Oktoberfest Volunteer – October 2017 and October 2018. Assisted in organizing and operating a fall festival and Halloween-style event for local families that provides a safe place for the community to spend time together and have fun.

Notable Accomplishments:

• Gardner-Webb University Bookstore - Employee of the Month – November 2017

• Deans List: Fall 2016, Spring 2018 and Spring 2020 PROFESSIONAL EXPERIENCE

Amazon Fulfillment Center, Concord, NC

Stocker (July 2020 – January 2021) 40 hrs/week

• Responsible for receiving and unloading merchandise, shipping orders and marking them with codes to be identified, stocking shelves and assisting customers with placing orders

• Locate merchandise to meet picking tickets

• Label various types of inventory

• Follow loading and safety procedures

Braxton Tuner – Resume Continued

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• Ensure maintenance of adequate stock levels

• Ensure proper loading and safety procedures are followed at all times Emily Turner Bail Bond Agency Inc., Albemarle, NC

It Specialist Volunteer (August 2016—February 2021) 25 hrs/week

• Installed/set-up new hardware/software (computers, printers, phones, web browsers, Operating systems etc.)

• Worked individually, and with others to troubleshoot technical issues

• Printer installation and support; replaced ink cartridges

• Provided user training, for new PC/Mac installations. Answered any user questions, provided hardware or peripheral equipment upon request

• Mobile Device Support – iPads, iPhones, Android, Air Cards, etc. (including imaging, installation and user training) Gardner-Webb University, Boiling Springs, NC

Bookstore Customer Service Representative (August 2016—March 2020) 35 hrs/week

• Managed daily operations of the bookstore

• Quickly assessed the needs of customers

• Managed student accounts

• Oversaw the daily operations of the bookstore

• Maintained book/literature database

• Performed daily accounting duties

• Provided outstanding customer service by being professional at all times and going above and beyond to assist customers

• Fulfilled receptionist duties - answered phones, greeted customers and sent follow-up emails National Aeronautics and Space Administration (NASA) Headquarters, Washington, D.C. Information Technology Intern (June 2019 – August 2019) 40 hrs/week

• Shadowed human exploration management during ISS crew resupply missions

• Shadowed IT personnel

• Served as exhibitor in NASA’s Apollo 50th Anniversary events at NASA HQ

• Assisted in human spaceflight messaging for various outreach events

• Performed routine operation tests in the Space Operations Center (SOC) to ensure effective communication with astronauts aboard the ISS

• Used Office 365 Phase II planning in software testing and upgrades

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