Engineer Desktop Support
Resume:
Akshay Dhumal
Technical Support Engineer
******.********@*****.***
NAVI MUMBAI, India
linkedin.com/in/akshay-dhumal
To work hard with full dedication for the achievement of personal as well as organization objectives under satisfying job contact, hence enhancing my skill and knowledge and ready to learn new things. Experienced System Engineer with a demonstrated history of working in the ITSM. Keen on working with SCCM and ITIL principles to fortify the IT service delivery. WORK EXPERIENCE
Technical Support Engineer
Reliance Industries Limited
03/2019 - 03/2020, Navi Mumbai
Experience in high availability environment and
alignment to process (ITIL), HPSM service Manager
EVPN, DELL EMC data Back up client, O365
Adobe suite & Microsoft products, Exchange & outlook, software license
Software Associate
Capgemini Ind Pvt Ltd
09/2018 - 12/2018, Navi Mumbai
Desktop administrator for System software &
applications.
Live support for Outlook, Skype, VC, OS issues &
software apps.
Asset Management. Vendor coordination.
Desktop Support Engineer
Wipro Infotech Pvt Ltd
01/2017 - 08/2018, mumbai
Work as onsite Engineer for BPCL plant.
provide All round support hardware & software related issues.
MS OS, Outlook, Remote support, Printers.
Field Work Engineer
Creative Designing- Nalawade Infotech
11/2015 - 12/2016, Navi Mumbai
Work as field work Engineer - Comission basis.
PC installation- Assembling.
OS, software, AV installation.
EDUCATION
MCA
BVUSDE, Bharati Vidyapeeth
06/2016 - 06/2019, Navi Mumbai
BSC IT
WCCBM, University of Mumbai
06/2013 - 06/1015, navi mumbai
SKILLS
VPN services Technical Support
Active Directory MS OS 7,8,10 & Server
MS outlook, O365 Desktop & remote Support,
ITIL process ITSM tool VDI- Thinclient
Citrix L1 Antivirus Data back up
Software licenseing vendor coordination.
Encryption tools Asset inventory and management
application support
PERSONAL DETAILS
DOB- 17/12/1994
Unmarried
ACHIEVEMENTS
CSAT performer in Reliance industries LTD
CSAT Ratings via HPSM IT Ticketing Portal
Much Appreciation for Team handling for 2 months
BPCL
LANGUAGES
English
Professional Working
Proficiency
Marathi
Native or Bilingual Proficiency
DECLARTION
I hereby declare that all above-mentioned information is in accordance with fact or truth up to my knowledge and I bear the responsibilities for the correctness of the above-mentioned particulars.
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