Akshay Dhumal

Technical Support Engineer

adkssp@r.postjobfree.com

080********

NAVI MUMBAI, India

linkedin.com/in/akshay-dhumal

To work hard with full dedication for the achievement of personal as well as organization objectives under satisfying job contact, hence enhancing my skill and knowledge and ready to learn new things. Experienced System Engineer with a demonstrated history of working in the ITSM. Keen on working with SCCM and ITIL principles to fortify the IT service delivery. WORK EXPERIENCE

Technical Support Engineer

Reliance Industries Limited

03/2019 - 03/2020, Navi Mumbai

Experience in high availability environment and

alignment to process (ITIL), HPSM service Manager

EVPN, DELL EMC data Back up client, O365

Adobe suite & Microsoft products, Exchange & outlook, software license

Software Associate

Capgemini Ind Pvt Ltd

09/2018 - 12/2018, Navi Mumbai

Desktop administrator for System software &

applications.

Live support for Outlook, Skype, VC, OS issues &

software apps.

Asset Management. Vendor coordination.

Desktop Support Engineer

Wipro Infotech Pvt Ltd

01/2017 - 08/2018, mumbai

Work as onsite Engineer for BPCL plant.

provide All round support hardware & software related issues.

MS OS, Outlook, Remote support, Printers.

Field Work Engineer

Creative Designing- Nalawade Infotech

11/2015 - 12/2016, Navi Mumbai

Work as field work Engineer - Comission basis.

PC installation- Assembling.

OS, software, AV installation.

EDUCATION

MCA

BVUSDE, Bharati Vidyapeeth

06/2016 - 06/2019, Navi Mumbai

BSC IT

WCCBM, University of Mumbai

06/2013 - 06/1015, navi mumbai

SKILLS

VPN services Technical Support

Active Directory MS OS 7,8,10 & Server

MS outlook, O365 Desktop & remote Support,

ITIL process ITSM tool VDI- Thinclient

Citrix L1 Antivirus Data back up

Software licenseing vendor coordination.

Encryption tools Asset inventory and management

application support

PERSONAL DETAILS

DOB- 17/12/1994

Unmarried

ACHIEVEMENTS

CSAT performer in Reliance industries LTD

CSAT Ratings via HPSM IT Ticketing Portal

Much Appreciation for Team handling for 2 months

BPCL

LANGUAGES

English

Professional Working

Proficiency

Marathi

Native or Bilingual Proficiency

DECLARTION

I hereby declare that all above-mentioned information is in accordance with fact or truth up to my knowledge and I bear the responsibilities for the correctness of the above-mentioned particulars.

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