Security Officer Administrative Assistant
Resume:
Tanika Epps
Baltimore, MD ***39
************@*****.***
Summary of Skills
Security officer with supervisory experience
Maryland Guard Card certified
CPR and First Aid certifications
Computer skills including MS Word and Excel
Excellent communication skills and professional demeanor Sales in Stocks and bonds, and Bitcoin
Work Experience
The Call Center, Hunt Valley Maryland 11/2019-Present
● Involved in variety duties including employee relationships,performance management
● Assisted with pipelining customer service candidates for future references
● To create reports, increase transparency and add value to the company
● Analyze and problem solving, interpersonal skills, technical aptitude
● Ability to work discreetly with confidential information while selling stocks and bonds
● Employer branding, excellent verbal and written communication skills
● To serve worldwide clients with ever changing, and always introducing new products and ideas to the marketplace
Administrative Assistant, Stubbs Baseball, Bowie, MD 7/2002 – Present
● Seasonal position to provide administrative help
● Respond to customer requests for information
Mobility Transport Driver, Veolia Transportation, Baltimore, MD 6/2017 – 3/2018
● Transported clients with cognitive and physical disabilities in 15-passenger van
● Obeyed traffic laws and followed established traffic and transportation procedures
● Maintained vehicle logs in accordance with regulations
● Inspected and maintained vehicle supplies and equipment, such as gas, oil, tires, lights, or brakes, to ensure that vehicles were in proper working condition
● Reported any mechanical problems encountered with vehicles Security Officer, Watkins Security, Baltimore, MD 5/2017 – 10/2017
● Patrolled Amazon parking lot
● Managed staff of 10 security officers and assigned them to daily posts
● Trained new hires
● Responded to sick-out calls, ensuring proper staffing at all stations
● Performed disciplinary actions when officers did not follow established protocols
● Submitted payroll information via computer
● Wrote daily reports
Bus Operator/Info. Coordinator, MD Transit Admin., Baltimore, MD 5/2010 – 9/2015
● Safely transported passengers in Baltimore metropolitan area
● Completed paperwork and daily logs as directed
● Drove daily scheduled route
● Planned and scheduled trips for Marc and commuter trains and local busses
● Answered phones and provided information in a pleasant and efficient manner
● Responded to and resolved complaints
Education and Certifications
Associates Degree, Business and Management, Stratford University, Baltimore, MD MD Guard Card #102-213968, Exp. 9/30/2020, MD State Police, Baltimore, MD 90-Hour Early Childhood Development Certification, Quality Care Daycare, Baltimore, MD First Aid and CPR Certification, American Red Cross, Baltimore, MD CDL-B License with Passenger and Air Brakes Endorsements, Baltimore, MD Star Trainee being model employee during training
The Contact Center Certification for Customer Solutions Specialist
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