SERGIO J. FERREIRA
***** ****** ***. **** *********, FL 33948 Email: ************@*****.*** Phone: 805-***-**** OBJECTIVE Innovative Business student seeks work in challenging and rewarding environment. BACKGROUND SUMMARY A motivated detailed individual with over 10 years of customer service experience including organizational development, accurate inventory, understanding daily processes, staffing, and commitment. Highly proficient in identifying potential problems and implementing solutions to ensure quality.
AREAS OF Problem solving Bilingual
EXPERTISE Communication Building Teamwork
Program Management Accurate Counting
Time Management Product Development
PROFFESIONAL
ACCOMPLISHMENTS
• Managed Subway Restaurant after only 2 months of employment, Subway 2007
• Accountable for Register Procedures, Subway 2007
• Resolved customers’ complaints while identifying problems and taking appropriate action, Edna’s Bakery 2008
• Accountable for issuing daily recipes in order to maintain stock in inventory, Edna’s Bakery 2009
• Cut processing time 50% by creating an Excel worksheet used as a Recipe Calculator, Edna’s Bakery 2011
• Assisted on a special project promoting new products to our clients, Edna’s Bakery 2012
• Promoted to the accounting department processing accounts payable, Edna’s Bakery 2014 EDUCATIONAL
ACCOMPLISHMENTS
• Obtained a Web Design Certificate at Allan Hancock College 2019
• Received an Associate of Arts Degree in Business Management 2019
• Graduate of Nipomo High School 2007
• Completion of Regional Occupational Programs in Electronic Media and Construction Technology, Nipomo High School 2006-07
• Vice President of the Skills USA club in High School 2007
• Advanced into State Competition in SkillsUSA 2 years in a row for Residential Wiring 2006-07
• Currently working on an Associate of Arts Degree in Graphic Design CAREER
HISTORY Accounts Payable & Customer Sales Representative Edna’s Bakery. San Luis Obispo, CA (8/08 – 8/19)
Sales Associate & Stock Member
Mikasa. Pismo Beach, CA (10/07 - 3/08)
Manager & Sandwich Artist
Subway. Arroyo Grande, CA (4/07 - 10/07)
EDUCATION
Allan Hancock College, Santa Maria, CA
Associate of Arts Degree in Business Management
Graduated 2019