Desktop Support Technician

Atikur Rahman

********@*****.*** Edison, NJ *****

Professional Experience

Mphasis/ Alight Solutions, Bridgewater, NJ September 2019 – Present

Desktop Support Technician/ IT Systems Administrator II

●Install, upgrade, support and troubleshoot, Windows 7, Windows 10, Microsoft Office 2013, Office 2016, Office 2019, Office 365, Microsoft Teams, Skype for Business and any other authorized desktop applications, printers, computer hardware and any other authorized peripheral equipment

●Customize desktop hardware to meet user specifications and site standards

●Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

●On-site support and support for Remote sites and work-from-home computing

●Diagnosing & troubleshooting virus problems that can be fixed using antivirus tool deployed

●Re-installation of the anti-virus packages corrupted or deleted by the users

●Asset lifecycle management, asset tracking, and end-of-life services.

●Perform asset management activities to ensure hardware is properly assigned to the end users

●Vendor Management (Wherever applicable).

●Incident, Problem, and Change Management within the EUC environment.

●Ability to Evaluate and test new technology for feasibility and implementation within EUC Environment

●Provide technical assistance and training to end users on computer operating systems and standard applications.

●Provide Smart Hands support to perform basic technology management tasks that require on-site presence under instruction from such other support groups. IMACDs, Equipment changes, reboots and power cycles. Local servers, BIOS Updates, Local storage appliances

Compu-Vision Consulting Inc./ Paterson School District, Paterson, NJ July 2019 – September 2019

Network Support/ IT Technician

•Supported network engineers with configuring systems and running network penetration tests

•Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks

•Configured hardware, devices, printers and software to set up workstations for employees

•Audited computer parts and IT devices and ordered new parts to maintain optimal levels of inventory

SHI International Corp, Piscataway, NJ June 2019 – July 2019

Integration Technician/ Configuration Technician

•Responsible for installation, troubleshoot and maintenance of computer hardware and telecommunications devices including Computers, Monitors, Laptops, Printers and Smart devices

•Inspects Computers, Monitors, Laptops, Printers and Smart devices

•Take apart a PC and put it back together in order to replace damaged parts with new parts.

•Use personal computers or Laptops to monitor inventories, reorder supplies and write reports.

•Read and interpret dials, gauges, meters, graphs and electrical wiring diagrams pertaining to the installation, testing, operation and repair of electronic equipment.

•Explain technical information in layman's terms to service users and other personnel to answer questions and provide information about equipment and its operation.

•Utilize Microsoft Dynamics AX to config check in/ check out and process orders.

Integrity Staffing/Regency Technologies LLC, Grand Prairie, TX November 2018 – May 2019

IT Support Technician/ Desktop Support

•Inspected desktops, laptops, and all-in-ones tablets to comply with company standards

•Configured and preform troubleshoot solutions to technical problems.

•Installed, monitored, and optimized wireless network hardware and communication links.

•Collected and analyzed equipment data to conduct audits and orders.

Strategic Systems/Wells Fargo, Plano, TX September 2018 - September 2018

Technical Support

Windows 10 Migration Pilot Project:

•Provided user support to ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems.

•Maintain and support systems, workstations, mobile devices, printers, scanners and peripherals.

•Backup, reimage and restore all required machines.

Ananta Group, Dhaka January 2015 - February 2018

IT Support Engineer

•Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems for end user.

•Manage Active Directory (Create AD users, groups and group policies, as well as add workstations to domains and to manage file server shares and permissions).

•E-mail Configuration & setup over the company also to keep all user records information.

•Installing and troubleshooting network connectivity in a LAN/WAN environment and monitor network systems

Education and Certifications

University of Information Technology & Sciences, Dhaka

Bachelor of Science in Electronic and Communication Engineering

•Microsoft Certified Professional (MCP), 2017

•Microsoft Certified Solutions Associate (MCSA), 2017

•Microsoft Certified Solutions Expert (MCSE), 2017

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