Brian Angotti

*** ******** **. ***** ******, IL *1080

adksnf@r.postjobfree.com - 608-***-****

WORK EXPERIENCE

• Successful retail management experience in varying volume levels with focus in Customer Service, Human Resources, Training and Development

• Team Player with a proven capability to manage all store operations, including generating sales and profits, controlling expenses and inventory, personnel building and development, and maintaining high visual standards

• Absolute commitment to workplace quality, customer relations and superior standards

DSW

Middleton, WI - 2017 to present

Store Manager

• Productively manage daily operations of $5 million retail store

• Implemented and trained staff on Dayforce

• Help with rollout of new customer service program and customer loyalty program

• Develop and motivate direct reports to exceed and maintain sales goals.

• Train and develop newly hired Store Managers and Co-Managers for district

• Operations point person for the district.

DSW

Rockford, IL - 2015 to 2017

Store Manager

• Productively manage daily operations of $2.5 million retail store

• #1 in District for Rewards program, online orders, and customer data capture

• #1 in District for Shrink reduction .28%

• Test store for district. Testing new brands and styles

• First Store in district to test new kids assortment

• Hiring and on-boarding for all positions for new location that opened in 2015

• Develop and motivate direct reports to exceed and maintain sales goals

DSW

Madison, WI - 2010 to 2015

Operations Manager

• Productively manage daily operations of $5.5 million retail store

• Led store to a positive comp performance

• Hiring and on-boarding for new location that opened in 2012

• Develop and motivate direct reports to exceed and maintain sales goals

• Train and developed full-time associates into assistant managers

Bed Bath & Beyond

Madison, WI - 2008 to 2010

Customer Service Manager

• Retraining of store associates and management following all company standards and maintain

• Led store to positive sales results for 2009

• Played part in achieving district and company shrink results for 2009

• Maintain and achieve high customer standards through mystery shops and day to day business

• Teach staff about all products within store through role plays and hands on learning.

ShopKo

Madison, WI - 2006 to 2008

Customer Service Manager

• All Human Resource functions including all store hiring, training, scheduling, and development.

• Played part in rollout of new Store branded credit and loyalty program

• Ensure store pricing meets Wisconsin Pricing Guarantee through audits and training

• Maintain and achieve high customer standards

EDUCATION

Rock Valley College - Rockford, IL

• Liberal Arts

College Of DuPage – Glen Ellyn, IL

• Meeting and Event Planning

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