IT Manager

KP / KEVIN D. POTTS

E: ***********@*****.*** 541-***-**** A: Waxahachie, TX 75165

PROFESSIONAL SUMMARY

Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 20 years of experience. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.

WORK HISTORY

OOGP, Essilor Inc. - Information Technology Manager

Farmers Branch, TX

01/2015 - 02/2021

Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.

Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.

Designed and implemented infrastructure strategy for new insurance processing system, Help Desk call center, and EDI processing of claims.

Directed and managed all technology needs for diversified company with over 200 employees in 4 states.

Hired, trained, and supervised technical team of 9 employees.

Transition from server-based model to virtual technology that resulted in savings, increased data redundancy and more efficient processes.

Reduced costs by $90,000 in first year, renegotiated contracts, and consolidated vendors Established SLA for users of IT Help Desk and training functions

Delivered effective integrations of warehouse management system software applications to centrally manage tasks.

Managed $200k annual budget and developed IP application and support systems, integration procedures and projects.

Siskiyou Community Health Center - Information Technology Administrator

Grants Pass, OR

08/2009 - 01/2015

Responsible for training and overseeing on-site software and design changes to existing infrastructure.

Responsible for departmental operations and financials including workforce planning, purchase orders, travel controls, and all hardware or software related purchases.

Active Directory 2012 integration, managing group policy, Exchange Server, and SQL admin.

Configured TCP/IP, DHCP, and DNS.

Development of integrated Asset Management tracking capabilities.

Programmed and serviced new wireless deployment enterprise wide.

Synchronized establishment of local area and wide area networks to provide infrastructure for new applications, employee mobile device and communication between sites.

Integrated, monitored and tested wireless devices, multi-site network infrastructure, business intelligence software and applications.

Affiliated Computer Services, A Xerox Company - Information Technology Manager

Colorado Springs, CO

12/2005 - 07/2009

Integral member of aggressive site ramp-up to include set up and maintenance of over 750 nodes.

Responsible for supervising technical staff, training and overseeing all on-site software and design changes to existing infrastructure.

Established stringent technology budget resulting in huge cost savings for corporation of over $130k over course of 6 months

Implemented research and proposal program for all capital expenditures in regards to acquisition of new technology equipment and IT expansion

Fulfilled all duties of System Administrator role such as operating system installs, server maintenance and network build outs

Spearheaded site readiness for SOX (Sarbanes-Oxley) audit Developed and implemented processes for SOP to be utilized by organizational leadership.

SKILLS

Excellent work ethic

Wireless Network Design and Deployment

Server (Windows Platforms)

SQL

Asset Management

Budgeting

Systems architecture

VoIP

Network Design

VPN

Disaster recovery

EDI

Microsoft Office

Help Desk

Sarbanes-Oxley

Security planning

Agile framework

Risk mitigation planning

Infrastructure development

Multitasking abilities

Conflict resolution

Verbal and written communication

Project lifecycle management

Documentation and reporting

EDUCATION

Northeastern University

Boston, MA

05/2005

Bachelor of Science

Computer Science

ITT Technical Institute

Salt Lake City, UT

Cisco Certified Network Administrator (CCNA) Microsoft Certified Systems Engineer (MCSE)

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