Front Desk Service
Resume:
Breanna Davis
Thornton, CO *****
****.****@*****.***
Resume
Meticulous and efficient professional with two years of administrative, operational, and customer service experience.
Self-starter who continuously pursues new challenges and additional responsibilities and consistently finds more and better ways to be effective and highly productive. Exceptionally organized and detail oriented with demonstrated ability to provide excellent service and support in an office setting. Background of excelling individually and as a contributor to high-performing teams. Technically savvy and proficient in all aspects of Microsoft Office, Outlook, and Google Suite products.
Areas of Expertise
• Problem Solving
• Customer Service
• Process Improvement
• Reports & Presentations
• Phone Etiquette
• Appointment Setting
• Financial Reconciliation
• Written Communications
• Calendar Management
Professional Experience
Rumors Salon & Spa, Brighton, CO
Receptionist/Front Desk Associate, 2018 - Present
Execute front desk operations including: answering phones, greeting incoming clients, providing client and vendor direction and issue resolution, and overseeing appointment schedules. Utilize POS and computer systems and equipment to execute financial and operational functions. Address customer concerns and questions through multiple communication channels. Maintain helpful, approachable, and professional demeanor and develop productive internal and external relationships.
• Consistently recognized as top performer for exceptional service skills and going above and beyond stated areas of responsibility.
Berry Blends, Thornton, CO
Operations Manager, 2017 - 2018
Oversaw all daily operations of facility and implemented and maintained service delivery protocols. Ensured adherence to safety and cleanliness standards. Held responsibility for hiring, supervising, training, and directing performance of up to 10 staff members. Utilized creative problem solving to resolve issues independently and deliver exceptional customer service. Performed beginning and end of day management functions and served as escalation point for questions and issues.
• Began as customer service barista and was quickly promoted to management position due to organizational skills and effective creation and implementation of best practices.
Education
High School Diploma, 2017
Horizon High School
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