Engineer Cisco

ALISSON LAGO CASTILLO

Urb. Arboletta mz ** Villa 11, Guayaquil, Ecuador, EC - +593-********* – ********@*****.*** SUMMARY

Support Engineer with 5+ years of experience in providing technical troubleshooting and solution implementation. Expert troubleshooter with analytical skills and adept at resolving the most complex technical issues. Driven to achieve excellence and perfection in a fast-paced, high pressure environment. Outstanding communicator with great interpersonal skills and effectively bridge the gap between business and technology teams. Dedicated to providing exceptional client service. Possesses CCNA CNNP and CCDA

PROFESSIONAL EXPERIENCE

Sonda, Guayaquil, EC February 2020 - Present

Network Specialist Engineer II

Implementation of technology projects in networking equipment and Technical Support.

Handled platforms on Cisco products: Cisco IOS, NX OS (2900, 3750, 3560, 6524, 9200, ASR9k, NEXUS 5k-7k-9k, Catalyst 9200, 9300)

Deployment architecture of Cisco Stealthwatch, Umbrella, WLC, DNA, ACI and ISE.

Preventing ans corrective maintenance of routers, switches, datacenter, security and Wireless devices.

Installation, maintenance, upgrade troubleshooting and license management of the differet technologies on Cisco Products

On-site information gathering for the design and implementation of new projects.

Provided excellent customer services to customers and clients both in-person and via phone. Compuequip DOS, Guayaquil, EC October 2018 – January 2020 Network Specialist Engineer

Implementation of technology projects in networking equipment and Technical Support.

Handled platforms on Cisco products: Cisco IOS, NX OS (2960, 3750, 3560, 6524, 7200, 7600, ASR9k, NEXUS 5k-7k-9k)

Deployment architecture of Cisco Stealthwatch, Umbrella, WLC and ISE.

Preventing ans corrective maintenance of routers, switches, datacenter, security and Wireless devices.

Installation, maintenance, upgrade troubleshooting and license management of the differet technologies on Cisco Products

On-site information gathering for the design and implementation of new projects.

Provided excellent customer services to customers and clients both in-person and via phone. Telconet SA, Guayaquil, EC September 2013 – October 2018 Network Specialist Engineer

Design, Implementation, Admininstration and troubleshooting of the IT infraestructure at Banco del Pacifico.

Handled platforms on Cisco products: Cisco IOS, NX OS (2960, 3750, 3560, 6524, 7200, 7600, NEXUS 7k-9k).

Preventing ans corrective maintenance of routers, switches, datacenter.

Installation, maintenance, upgrade and troubleshooting of the differet technologies on Cisco Products

On-site information gathering for the design and implementation of new projects. Datacenter Telconet SA, Guayaquil, EC March 2013 - September 2013 Bussiness Operation Center

Customer support in DC services (Housing and Hosting).

Preventing ans corrective maintenance of routers, switches and datacenter devices EDUCATION

ESCUELA SUPERIOR POLITÉCNICA DEL LITORAL ESPOL, Guayaquil, EC

Master of Information Systems Management

Graduation year: 2016

ESCUELA SUPERIOR POLITÉCNICA DEL LITORAL ESPOL, Guayaquil, EC

Degree: Electronic and Telecommunications Engineering Graduation year: 2014

CERTIFICATIONS

Cisco Certified Network Associate CCNA Routing & Switching

Cisco Certified Specialist – Enterprise advanced Infraestructura Implementation (CCS –EAII)

Cisco Certified Specialist – Enterprise Core (CCS-ECore)

Cisco Certified Network Professional CCNP

Cisco Certified Design Associate

ADDITIONAL SKILLS

• Outstanding communicator with great interpersonal skills, Psychosocial skills, teamwork, hardworking and problem solving.

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