Program Director

DARA CHERMOEVA

Virginia, United States

+1-202-***-**** · **********@*****.***

EXPERIENCE

July 2020 – February 2021

Campaign for Uyghurs (NGO), Washington D.C. USA

Program Director

Collaborated with management to attract, identity and place qualified candidates for roles critical to operational success.

Cultivated relationships and served as a liaison with a range of stakeholders and partners, including grassroots organizations, nonprofits, think tanks, and political actors including congresspeople/senators.

Developed, planned and executed innovative advocacy campaigns including social media collaborations, webinars, panels and trainings.

Monitored and reported on the progress of all project activities, including significant milestones and addressing any issues pertaining to the project cost or schedule.

November 2019 – June 2020

Campaign for Uyghurs (NGO), Washington D.C. USA

Program Manager

Introduced a recruitment program and coordinated with university students establishing 3 chapter groups at Universities globally, encouraging 20+ students to intern at the organization.

Managed and prepared monthly, quarterly and annual grant reports and proposals which resulted in securing a $170k grant from the NED and $340k from the State Department.

Conceptualized and developed design solutions and templates for various projects, including internal/external information products, multimedia and print media materials, conferences and event materials, PowerPoint presentations, newsletters, exhibits/signage materials, online/social media products and humanitarian-focused content for the CFU website and its social media platforms.

Evaluated effectiveness of overall activities, processes, procedures and programs, creating appropriate solutions when necessary.

March 2018 – September 2019

Amazon, Prague, Czechia

Senior Fraud Investigation Specialist

Worked as an advisor, conducting trainings and functioned as a facilitator and mentor to investigators as was demanded across all of Amazon’s EU sites.

Supported in the creation and maintenance of SOP’s, to translate policy requirements into operational activities.

Consistently achieved all weekly productivity and quality standard metrics of 98.7% or above, and maintained a stable task resolve rate over 30+% of the required resolve rate.

February 2017 – February 2018

Amazon, Prague, Czechia

Fraud Investigation Specialist

Detected and assessed suspicious seller transactions and seller profiles which posed a risk to Amazon, its buyers and merchants.

Consistently achieved all weekly productivity and quality standard metrics of 98+% as well as maintained a stable task resolve rate of over 36+% required resolve rate, positively impacting Amazon’s financial, legal and reputational profile.

Implemented revisions to the Rewards & Recognitions team which generated higher involvement of the TRMS investigators, improved quality of work and increased the efficiency through motivation and incentives.

January 2016 – January 2017

Portuguese Embassy, Prague, Czechia

Public Relations Administrator

Designed and maintained a comprehensive Excel database of 7000+ contacts for the Ambassador, Chancellor and their assistants.

Assisted in developing promotion plans for cultural diplomacy and outreach activities between the embassy and cultural institutions in Czechia.

Cataloged and researched cultural institutions and events as per the Ambassador’s specified request and performed administrative and clerical duties for the embassy.

January 2013 – July 2014

The Lobkowicz Collections, Prague, Czechia

Database Administrator

Designed and translated wedding brochures, restaurant menus and information pamphlets for key brands; Lobkowicz Palace, Lobkowicz Restaurant & the Lobkowicz Museum.

Cataloged and maintained a database inventory of 18000+ contacts for the Palace.

Collaborated with the social media and marketing department to develop, execute and manage social media strategy, tracking, and response, including content development.

EDUCATION

September 2013 – February 2017

BA, International relations & Diplomacy, Anglo American University of Prague, Czechia

March 2020 – April 2020

Certificate in Digital Evidence Research, Berkeley University, USA

April 2014 – December 2014

Certificate in Advanced Diplomacy, Diplomatic Academy, Czechia

TECHNICAL AND LANGUAGE SKILLS

Languages: English, Chechen (Native), Czech, Russian (Fluent), Slovak, French (Proficient), Turkish (Basic); MS Office: Outlook, Excel, Word, PowerPoint, Pages, Numbers, Keynote; Software: SEO, MailChip, WordPress, Canva; Writing: Press releases, reports, speeches, proposals; Strengths: Research; Problem Solving; Anti-money laundering and fraud investigation; Project management; Exceeding Metrics; Website Management

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