Engineer Software

JOHN JEROME ROA

Novaliches, Quezon City

+63-927*******

***************@*****.***

linkedin.com/in/jjjroa

EXPERIENCE

MANULIFE

Software Technical Analyst October 2019 – Present RPA (Automation Anywhere) Development/Support. Initially assigned with production support role, the main task is to monitor the automations that are running in production. Resolved multiple issues in production. Has been assigned as Tier 3 (higher rank) support to work on more complex issues. Has also been given end-to-end development work (10 new automations) and automation enhancement (8 automation enhancements). Awarded as Top Performer Q2 2020 and promoted to a senior role on March 2021