Donna Rose Casibua

Technical Support Representative

PROFILE

Skilled at developing and maintaining client loyalty with 6 years of experience in operating calls and call center norms.

CONTACT

PHONE:

093********

WEBSITE:

LinkedIn.com/in/drCasibua

EMAIL:

adks1a@r.postjobfree.com

DATE/ PLACE OF BIRTH

09/16/1992

Bacolod City, Philippines

SOFT SKILL

Troubleshooting

Problem Solving

Data Entry

Time Management

HARD SKILL

MS Office

Software Support

Software Updates

Troubleshooting Network

EDUCATION

Bacolod City College

S. Y. 2009-2013

Bachelor’s Degree in Information System

WORK EXPERIENCE

Concentrix Bacolod November 2019- December 2020

Comcast 3P Tier 2 Chat Repair Representative

Answer customer inquiries and technical issue using chat platform

Collect payment for subscription and resolving their complaints

Teletech Bacolod April 2016 – July 2019

Telstra Mobile Technical Support Representative

Answering inbound calls and help customer with network related issue, emails and defective devices

Complete forms in accordance with companies’ procedures

Provide accurate and appropriate information in response to customer inquiries

Samsung Service Centre February 2016 – April 2016

Technical Support Representative

Assist customers with their return or exchange of defective devices and accessories.

Help them with their technical issue like setting up the new device, support downloads, tech specs, troubleshooting and arrange a repair appointment

Transcom Bacolod October 2015 – January 2016

Comcast Customer Service Representative

Worked on the improvement of customer satisfaction with provided service

Modify order entry for any upgrades, or other add-ons to generate more revenue

Data Solution Inc. April 2013- October 2015

Quality Analyst

Managed data entry requirement by following data program techniques and procedures

Fulfilled all general duties such as checking, verifying and ensuring all data is accurate

Utilizing web scraping techniques to allows shoppers to quickly find the best deals for their weekly essentials

SSS Bacolod Branch September- October 2010

Apprentice

Performed data entry for all invoice and used MS office daily

Handled confidential information for client including legal documents

Hall of Justice May -June 2012

Apprentice

Assist attorneys in collecting information such as employment, Medical and other records

Help the secretary with sorting case files

REFERENCE

May Ann Canon Concentrix Jesmar Sampani Teletech

adks1a@r.postjobfree.com adks1a@r.postjobfree.com

093******** 094********

Thyra Eslayer

adks1a@r.postjobfree.com

091********

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