Service Representative Data
Resume:
Donna Rose Casibua
Technical Support Representative
PROFILE
Skilled at developing and maintaining client loyalty with 6 years of experience in operating calls and call center norms.
CONTACT
PHONE:
WEBSITE:
LinkedIn.com/in/drCasibua
EMAIL:
**.*********@*******.***
DATE/ PLACE OF BIRTH
09/16/1992
Bacolod City, Philippines
SOFT SKILL
Troubleshooting
Problem Solving
Data Entry
Time Management
HARD SKILL
MS Office
Software Support
Software Updates
Troubleshooting Network
EDUCATION
Bacolod City College
S. Y. 2009-2013
Bachelor’s Degree in Information System
WORK EXPERIENCE
Concentrix Bacolod November 2019- December 2020
Comcast 3P Tier 2 Chat Repair Representative
Answer customer inquiries and technical issue using chat platform
Collect payment for subscription and resolving their complaints
Teletech Bacolod April 2016 – July 2019
Telstra Mobile Technical Support Representative
Answering inbound calls and help customer with network related issue, emails and defective devices
Complete forms in accordance with companies’ procedures
Provide accurate and appropriate information in response to customer inquiries
Samsung Service Centre February 2016 – April 2016
Technical Support Representative
Assist customers with their return or exchange of defective devices and accessories.
Help them with their technical issue like setting up the new device, support downloads, tech specs, troubleshooting and arrange a repair appointment
Transcom Bacolod October 2015 – January 2016
Comcast Customer Service Representative
Worked on the improvement of customer satisfaction with provided service
Modify order entry for any upgrades, or other add-ons to generate more revenue
Data Solution Inc. April 2013- October 2015
Quality Analyst
Managed data entry requirement by following data program techniques and procedures
Fulfilled all general duties such as checking, verifying and ensuring all data is accurate
Utilizing web scraping techniques to allows shoppers to quickly find the best deals for their weekly essentials
SSS Bacolod Branch September- October 2010
Apprentice
Performed data entry for all invoice and used MS office daily
Handled confidential information for client including legal documents
Hall of Justice May -June 2012
Apprentice
Assist attorneys in collecting information such as employment, Medical and other records
Help the secretary with sorting case files
REFERENCE
May Ann Canon Concentrix Jesmar Sampani Teletech
************@*****.*** ***************@*****.***
Thyra Eslayer
*********@*****.***
Contact this candidate