Service Assistant

Gaurav Address C- ** DDA Nagar for Janta Correspondence: Flats,Rampura,

DELHI-Phone 110035. : +919*********

Email : *************@*****.***

To work in an organization with a satisfactory position where I can use my knowledge, skills and experience for the growth of organization, where I can enhance my skill and strengths in conjunction with the company’s goals and objectives

Responsible ramp side coordinator proficient in load control operations and turn around departure of an aircraft. Well versed in Airline Travel operations with an experience of more than 7 years. Customer service Executive in Cambata Aviation Pvt. Ltd (2011-12) Cambata Aviation Private Limited is a Private incorporated on 17 February 1954. It is classified as Non- govt company and is registered at Registrar of Companies, Delhi. Its authorized share capital is Rs. 310,000,000 and its paid up capital is Rs. 300,915,008. It is involved in Supporting and auxiliary transport activities; activities of travel agencies

Assisting customer with their queries and last-minute requirements

Selling airline tickets, assigning seats

Stocking aircraft with refreshments

Providing information to passengers

Senior Customer Service Assistant in Jet Airways (2013-19) Before getting grounded Jet Airways was third largest domestic civil aviation market in the world. Aviation is playing a key role in connecting Indians to the remotest corners of the country and to the world.

Responsible for sorting baggage and freight which involve identification of the baggage’s ultimate destination and transferring it to the right location

Issuing boarding passes

Booking/Rescheduling last minute tickets

Maintaining Traveler records and manifest

Load and Trim sheet planner for B737-700/800/900/900Er/Max aircraft type and has a valid Load and Trim PROFESSIONAL SUMMARY :

Work profile :

license for the same

Attended various leadership programs in India and abroad (Jet airways offsite offices)

Worked as coordinator in AOCC Dep to allocate the parking Bay of aircraft and belt and the operational work in Ramp areas etc.

Sr. Customer service executive in SpiceJet Airlines (2019- to present) SpiceJet Limited is an Indian low-cost airline headquartered in Gurgaon, India. It is the second largest airline in the country by number of domestic passengers carried, with a market share of 13.6% as of March 2019.[4] The airline operates 312 daily flights to 55 destinations, including 47 Indian and 7 international destinations from its hubs at Delhi, Kolkata, Mumbai and Hyderabad.

Issuing boarding passes

Booking and Rescheduling on cash and credit card FOP

Maintaining Traveler records and manifest

Leading and managing team

Managing regular announcements concerning flight arrivals and departures

Successfully Pursued and completed completed Internship Software in Engineering Terminal Operation From NIIT at GMR in Year DIAL 2005. .

Title -Airport Service Quality

Position -Intern Terminal Operations

Company -Jet Airways

Location -DELHI

Industrial Visit -GMR, Delhi International Airport Limited

(AOCC, Ramp Side, Fire Fighting Station, Terminal Building) ACADEMIC BACKGROUND :

Year(s) Qualification

– Degree

/ Diploma / Certificate Board/University College / Institute Percentage /

CGPA

2017 BSC .(IT) Kuvempu University

Karnataka N.I.I.T 72.3 %

XII N.I.O.S National Institute Of Open

School 66 %

X C.B.S.E. Board M.M. Sr. Sec. Public School 68 %

CO-CURRICULAR ACTIVITIES

TRAINING AND PROJECTS UNDERTAKEN

Diploma in IATA(Foundation in Travel and Tourism)

Achieved a high standard of excellence in IT systems 95%

Customer Complex Operation Operations Time Public Management Safety Problem and monitoring Analysis and Personal Security Solving Service

Operating Systems: Windows (98/XP/7/8) & Language: C++ (Basics),H.T.M.L (Basics)

Software Skill: MS Office (Word, Excel, PowerPoint), Amadeus. net, Saber. Father’s Mother’s Gender Name Name : : : Mrs. Mr. Male Vijay Veena Nagar Nagar Nationality Home Town : : Indian Delhi

Permanent Permanent Address Phone No. : : +C-91 27-991******* DDA Flat, Rampura, Delhi (1100035) Mobility : Willing to relocate anywhere in India and overseas. I declare that the details above are correct and true to the best of my knowledge. Date:

Place: (Gaurav Nagar)

ACADEMIC ACHIEVEMENTS :

SKILLS :

COMPUTER SKILLS :

PERSONAL DETAILS :

Contact this candidate