Sales Customer

Steven Young

*** ******* ****** • Scotch Plains, NJ 07076 • 908-***-**** • ****************@*****.*** PROFESSIONAL EXPERIENCE

AUDI New Jersey

Sales Consultant/Internet Specialist April 2017 – Present

• Created, compiled and distributed creative mailings to potential customers

• Built customer relationships and followed up with all inquiries to develop a strong customer base

• Set up appointments and showings for the sales team

• Assisted and greeted all customers that entered dealership

• Explained product features and provided information for follow-ups, including quotes and suggestions for similar vehicles in their price range

• Took part in over 50 showings and over 20 vehicles sold

• Completed over 30 phone calls and over 30 emails per day

• Utilized CRM technology to keep an organized client database AUTO SPORT HONDA New Jersey

Internet Account Manager December 2016 – April 2017

• Assisted customers in selecting a vehicle over the phone and via email

• In detail, explained all of the product features and provided customers with additional options and suggestions

• Resolved any incoming customer issues and requests

• Achieved all monthly goals set forth by dealership

• Took part in over 40 showings and over 25 vehicles sold

• Completed over 60 calls and over 60 emails per day GRAYBAR ELECTRIC New Jersey

Customer Service Representative May 2015 – May 2016

• Ensured excellent customer service with Graybar’s customers

• Served as a liaison between contractors and businesses in the customer service division, and placed orders for NBC Universal, Vonage, Atlantic Health and more

• Acted independently as the main contact for an account base

• Input orders into SAP and developed strong relationships with Graybar’s customer base

• Ordered materials to be shipped to a direct location, or to be picked up from a Graybar store counter

• Provided administrative support by answering phone calls, emails and other tasks as needed Trustpilot New York

Account Development December 2015 – March 2015

• Prospected and identified clients to contact via cold calling and email outreach

• Researched prospects and identified stakeholders in order to generate interest and build relationships

• Maintained and organized pipeline and activity records using salesforce.com

• Reached and exceeded key performance indicators including leads generated and qualified appointments set

• Developed necessary skills for promotion into a full closing role EDUCATION

University of Maryland Eastern Shore Princess Anne, MD B.A., English May 2013

SKILLS

Computer Skills - Windows XP, Microsoft Word, Excel, Powerpoint, Outlook, Sales force ACHEIVEMENTS & CERTIFICATIONS

• Brother of Iota Phi Theta Fraternity Incorporated

• X2Rep Vice President of Boxing - 2013

• Start-up Weekend Competitor, Washington, DC - 2015

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