Engineer Support

KANISHKA CHATHUMAL

THILAKABANDARA, HERATH

MUDIYANSELAGE

****, ***** **** ******, ********* No: 211, Tampa, Florida, 33615

+1-813-***-**** ********.****@*****.***

Service-oriented and hands-on technical utility player focused on creating collaborative efforts between support and engineering teams to implement system or product level changes to benefit end users. A Senior Tech Lead equipped with the ability to learn quickly, often in high pressure situations, to fully understand a new product, platform or any mixture of the two. Skills

• Server Administration (RHEL, CentOS, Windows etc.)

• Application Server Management (Tomcat & JBoss)

• Programming languages (JAVA, PHP, JSON, CSS, HTML etc.)

• Experience with AWS (EC2, S3, SQS, SNS, Autoscalling, Cloudwatch, ECS, Fargate etc.) – AWS SAA Certified - R6V5BR1CBJQE1WK3

• Knowledge on Oracle Cloud Infrastructure –

Oracle Cloud Infrastructure Foundations 2020 Associate 1Z0-1085-20 certified

• Oracle & MySQL database administration

• Script writing (Perl, Bash, Python etc.)

• Integration and verification testing (IVT), customer acceptance testing (CAT) etc.

• Change, Incident & Problem Management skills –

ITIL Version 3 certified

• Knowledge in SSAE16 standards

• Carrying out necessary research and automating day-to-day tasks to improve productivity and product sustainability

• Written and oral communication skills in English - IELTS Overall Band 8

• Release management

• Performing initial or secondary investigation and responding to forums and email support requests

• Gathering information for each issue through necessary research and providing appropriate analysis

• Proposing workarounds if appropriate

• Proposing and discussing fixes, providing advices and educating customers

• Interfacing with engineering, product management and supporting the management when necessary to prioritize customers' requests

• Designing trainings for technical support team

• Managing and allocating team workflows to improve performance productivity 1

2

Work Experience

Senior Lead - Technical Support [September 2020 to Present] Synopsys Lanka (Pvt) Ltd., Colombo, Sri Lanka

• Interface with internal customers across various business units to provide day to day support of the Synopsys Central Engineering tools and services while leading and managing the 24/7 Synopsys support team in Sri Lanka Tools Used: JIRA, Remedy, Apache HTTPD, Valgrind, AWS, Linux, Bash scripting Associate Technical Specialist [September 2019 to September 2020] Wiley Global Technology Pvt. Ltd., Colombo, Sri Lanka

• Responsible for monitoring 700+ applications and providing 24*7 coverage

• Deploying releases in QA and production environments

• Troubleshooting incidents and triaging incidents to appropriate teams when needed

• Communicating with different teams and directing them to resolve incidents Tools Used: Solarwinds, Dynatrace, Apache Tomcat, Apache HTTPD, AWS, PagerDuty, Big Panda, Nagios, ServiceNow, Five9, JIRA, Linux, Bash scripting, PHP

Associate Lead – Technical Support [January 2019 to September 2019] Aepona Software (Pvt) Ltd., Colombo, Sri Lanka

• Managing deployments in QA and production environments

• Installing, configuring and troubleshooting complete disaster recovery solution

• Managing SSAE 16 standards within the team

Tools Used: Oracle, Bash scripts, Perl, Oracle Data Guard, Border Gateway Protocol (BGP), Nagios, Swatch, Linux, Tomcat, Apache HTTPD, MySQL

Senior Engineer – Technical Support [December 2015 to January 2019] Aepona Software (Pvt) Ltd., Colombo, Sri Lanka

• Deployment tasks in QA and production environments

• Identifying test coverage of the items in each release and adding risk assessments for manual testers to complete testing

• Identifying root causes for customer issues and working closely with engineering teams to fix the problems

• Monitoring and analyzing logs after automated and manual test runs (After each release going through logs and identifying any unusual errors or exceptions)

Tools Used: AWS, Jenkins, Docker, Ubuntu, CentOS, JIRA, Bash scripts, Perl scripts, MySQL, Oracle, Tomcat, Apache HTTPD, Zendesk, RHEL, PHP, ETL scripts, Pentaho jobs, Nagios, Swatch, Bugzilla, SoapUI, Eclipse, SMPP, SOAP, REST 3

Senior Engineer – Technical Operations [June 2015 to December 2015] Millennium Information Technologies Colombo, Sri Lanka

• Working on projects of the London Stock Exchange

• Automating day-to-day tasks using scripts (Bash scripts, Perl scripts etc.)

• Release installation

• Fault tolerance testing

• Testing internal release deployment tool (MIRIS) Tools Used: Perl scripts, Bash scripts, Smartcard (FPGA) programming, ITE (internal testing tool) scripting, JIRA Engineer – Technical Support [September 2012 to June 2015] Intel Software (Pvt) Ltd., Colombo, Sri Lanka

• Operations & customer support for an on-going US based project

• Maintenance related delivery management – (patch installation, new change request deployments)

• New project delivery as managed services (deployment, integration, IVT and CAT)

• Deployment tasks on test and production environments and maintaining configuration change history

• Providing customer support for a US based telecommunication service provider Involved in solution demonstrations to customers

• Setting up new environments (similar to the production) for disaster recovery purpose Tools Used: RHEL, BugZilla, Bash scripts, Perl scripts, Tomcat, Apache HTTPD, Oracle, MySQL, PHP, Nagios, Swatch, JIRA, ANT scripts, Pentaho scripts, SOAP, REST, SMPP

Intern – (CISCO Network Team) [March 2011 to September 2012] Millennium Information Technologies, Colombo, Sri Lanka

• Implementing a complete IPTV solution in Haridra Resort & Spa, Wadduwa, Sri Lanka

• Working in network implementation & maintenance projects in Sri Lankan Airlines, Dialog Telecom, Sri Lanka & People’s Bank, Sri Lanka

Tools Used: IPTV, RHEL, Bash scripts, PHP, MySQL, Apache HTTPD, configure & troubleshoot VLANS, configure & troubleshoot IGMP, troubleshoot & configure Anivia streamers, configure & troubleshoot Amino set top boxes, configure CISCO routers and switches

4

Education

University of Colombo, School of Computing [2008 to 2012] BSc. of Information & Communication Technology (Hons) Australian Institute of Business [2014 to 2015]

Master’s in Business Administration

Formal Credentials Evaluations done for BSc of Information & Communication Technology (Hons) and MBA (Australia) by World Education Services (WES) USA & Canada - ECA#: 3761527IMM

Contact this candidate