CLEMENTE R.DELA ROSA II
Email Address: ************@*****.***
Contact Number: +639*********/ WhatsApp: +639*********/Viber:+639*********
More than 17 years’ experience in IT, financial services and customer service industries
Diligent, reliable and result-oriented, and Team player.
Can work independently or as an integral part of a team
Areas of specialization, exposure and interest include business analysis, business development, project management, and customer service
ACADEMIC / PROFESSIONAL CERTIFICATIONS
Bachelor of Science in Computer Science from STI College, Legaspi
PROFESSIONAL EXPERIENCE SUMMARY
Senior Developer for AIG Shared Services since February 2010.
Software Developer for Planters Development Bank from April 2009 to January 2010.
Software Developer for Metro Bank Card Corporation from October 2008 to March 2009.
Analyst/Programmer for Rizal Commercial Bank Corporation from May 2006 to September 2008.
Programmer for Magsaysay Maritime Corporation from June 2004 to April 2006.
TECHNICAL EXPERTISE
Operating Systems
Windows2000, XP and Windows 7.
Databases
MS SQL Server/Sybase/ My SQL, Informix
Internet Technologies
HTML, XML, ASP, Vb.net,ASP.Net, C#.Net
Windows Technologies
Automation Technologies
Methodology
VB6, VBA, C#,VB.Net2010(windows application)
OpenSpan Automation,BluePrism
Agile
TRAINING ATTENDED
MICROSOFT SQL SERVER 2014
MISNET EDUCATION, Inc.
Unit 2402 Antel 2000 Corporate Centre
121 Valero Street, Salcedo Village
Makati City 1227 Philippines
Basic Java Programming 1
Orange and Bronze Software Labs
3rd Floor, CJV Building
108 Aguirre St. Legaspi Village Makati
Basic Java Programming 2 with Agile
Orange and Bronze Software Labs
3rd Floor, CJV Building
108 Aguirre St. Legaspi Village Makati
C# Programming
MISNET EDUCATION, Inc.
Unit 2402 Antel 2000 Corporate Centre
121 Valero Street, Salcedo Village
Makati City 1227 Philippines
AWS Technical Essential
F1 Hotel, BGC, Taguig City
DETAILED PROFESSIONAL WORK EXPERIENCE
Project : UAE Receivable/VAT Invoice (SME) Bot
Client : Dubai, UAE
Environment : Blue Prism
Duration : October 22, 2020 – Present
Role : Senior Developer (Team Lead)
Roles & Responsibilities:
The position covers the system analysis, development or redevelopment, maintenance and implementation of application systems.
Conduct complete business analysis which involves the following activities: requirements gathered/ analysis, documenting specs, describing current conditions, identifying alternatives, performs risk analysis, defining project scope and obtaining management approval for the project activities.
Maintains the software application by troubleshooting application problems, tracking request for application changes & system problems, classifying and prioritizing changes & implementing the required changes
Project : UAE Receivable/VAT Invoice (Travel) Bot
Client : Dubai, UAE
Environment : Blue Prism
Duration : January 10, 2020 – Present
Role : Senior Developer (Team Lead)
Roles & Responsibilities:
The position covers the system analysis, development or redevelopment, maintenance and implementation of application systems.
Conduct complete business analysis which involves the following activities: requirements gathered/ analysis, documenting specs, describing current conditions, identifying alternatives, performs risk analysis, defining project scope and obtaining management approval for the project activities.
Maintains the software application by troubleshooting application problems, tracking request for application changes & system problems, classifying and prioritizing changes & implementing the required changes
Project : IRONA Automation Bot
Client : US, UK
Environment : Automation OpenSpan
Duration : January 10, 2020 – March 20, 2020
Role : Senior Developer
Roles & Responsibilities:
The position covers the system analysis, development or redevelopment, maintenance and implementation of application systems.
Conduct complete business analysis which involves the following activities: requirements gathered/ analysis, documenting specs, describing current conditions, identifying alternatives, performs risk analysis, defining project scope and obtaining management approval for the project activities.
Maintains the software application by troubleshooting application problems, tracking request for application changes & system problems, classifying and prioritizing changes & implementing the required changes
Project : CAPE – Bank of America (Blue Prism) Bot
Client : US, UK
Environment : Blue Prism
Duration : June 05, 2019 – December 15, 2019
Role : Senior Developer
Roles & Responsibilities:
The position covers the system analysis, development or redevelopment, maintenance and implementation of application systems.
Conduct complete business analysis which involves the following activities: requirements gathered/ analysis, documenting specs, describing current conditions, identifying alternatives, performs risk analysis, defining project scope and obtaining management approval for the project activities.
Maintains the software application by troubleshooting application problems, tracking request for application changes & system problems, classifying and prioritizing changes & implementing the required changes
Project : Automation (OpenSpan)
Client : Brazil, US, UK
Environment : Automation OpenSpan
Duration : June 26, 2017 – Present
Role : Senior Developer
Roles & Responsibilities:
The position covers the system analysis, development or redevelopment, maintenance and implementation of application systems.
Conduct complete business analysis which involves the following activities: requirements gathered/ analysis, documenting specs, describing current conditions, identifying alternatives, performs risk analysis, defining project scope and obtaining management approval for the project activities.
Maintains the software application by troubleshooting application problems, tracking request for application changes & system problems, classifying and prioritizing changes & implementing the required changes
Project : AIG TRACKING TOOL (ATT)
Client : AIG-France, AIG-Sweden, AIG-Denmark, AIG-SWITZERLAND, AIG-ROMANIA
Environment : Excel (VBA) and MS SQL Server 2008.
Duration : March 2015 – March 2017
Role : Senior Developer
AIG TRACKING TOOL is an application used by BPO to track or log all the metric per transactions.
Roles & Responsibilities:
The position covers the system analysis, development or redevelopment, maintenance and implementation of application systems.
Conduct complete business analysis which involves the following activities: requirements gathered/ analysis, documenting specs, describing current conditions, identifying alternatives, performs risk analysis, defining project scope and obtaining management approval for the project activities.
Maintains the software application by troubleshooting application problems, tracking request for application changes & system problems, classifying and prioritizing changes & implementing the required changes
Project : One Claim (ZAF/AUS/NZ)
Client : AIG-ZAF, AIG-AUS, AIG-NZ,
Environment : Tomcat 6.0, JSF 2.0 Bridge, MS SQL, Sybase
Duration : May 2014 – March 2015
Role : Senior Developer
OneClaim Project aims to establish a consistent, business-appropriate claims servicing experience for Chartis customers in every country and line of business, allowing customizations for those countries to support their local business process. It is made up of several applications, among which is OneClaim Delegated Services (OCDS). OCDS is a back-end service that will integrate and obtain information from the respective country Policy and Claims repositories for all lines of business for use in South Africa and Australia.
Roles & Responsibilities:
Change Request Lead (ZAF/AUS/NZ) - Investigates reported issues to segregate defects and identify out-of-scope items/change requests.
Test Support - Attends triage meetings, supports component integration testing, address requirements clarification inquiries from development teams and other BAs/Build Team members from One Claim Front End (OCFE) Team and One Claim Application Interface (OCAI) team;
Perform system analysis and design, development on the issue report by the client, Especially in GOALD.
Project : Alps Auto – (Production Support)
Client : AIG (Malaysia, Guam, Taiwan, Philippines, Korea, Thailand)
Environment : VB 6, Sybase
Duration : February 2010 – April 2014
Role : Senior Developer
Alps- Auto is a window application developed for policy servicing.
Roles & Responsibilities:
Provides production support for in-house applications(Such Alps-Auto, TUMS, Sea Reports)
Prepares documents such as DAD, POT, test scripts, SIT.
Perform system analysis and design, development on the issue report by the clients.
Classifying and prioritizing changes & implementing the required changes.
Identify and resolve data related problems.
Project : Check Writer System, SSU Inventory System
Client : Planters Development Bank
Environment : Visual Basic .Net 2008, SQL Server 2005
Duration : June 2009 – January 29, 2010
Role : Software Developer
Check Writer System is a window application used to print Cheque issue to the client/supplier and process Credit to Account.
SSU Inventory System is a window application developed to track. Monitor all the supply needed by the department such as Bond Papers, Ball Pen and etc.
Roles & Responsibilities:
The position covers the system analysis, development or redevelopment, maintenance and implementation of application systems.
Conduct complete business analysis which involves the following activities: requirements gathered/ analysis, documenting specs, describing current conditions, identifying alternatives, performs risk analysis, defining project scope and obtaining management approval for the project activities.
The application system includes the Printing of Check, Credit to Account.
Maintains the software application by troubleshooting application problems, tracking request for application changes & system problems, classifying and prioritizing changes & implementing the required changes
Project : Data Processing System
Client : Metro Bank Card Corporation
Duration : October 2008 – May 27, 2009
Role : Software Developer
Data Processing System is a window application developed to Data validation, Data Conversion, File Merging, File Copying, schedule Task and Multiple Copying.
Roles & Responsibilities:
The position covers the system analysis, development or redevelopment, maintenance and implementation of application systems.
Conduct complete business analysis which involves the following activities: requirements gathered/ analysis, documenting specs, describing current conditions, identifying alternatives, performs risk analysis, defining project scope and obtaining management approval for the project activities.
Manages systems development/installation project through effective project. Implements software application, training support procedures & conducting post implementation review after the software has been installed in the production environment.
The application system includes the Data Processing System but limited to Data validation, Data Conversion, File Merging, File Copying, schedule Task and Multiple Copying.
Maintains the software application by troubleshooting application problems, tracking request for application changes & system problems, classifying and prioritizing changes & implementing the required changes
Interacts effectively w/ clients & software developers to review business problems & identify possible solutions; act as an internal IT consultant to help identify areas or processes that can be improved or streamlined through automation.
Project : ICARD Web service, Telemoney Online
Client : Rizal Commercial Bank Corporation
Environnent : VB .Net 2003 and 2005, C#, Informix, Crystal Report 7 and 10
Duration : May 2006- October 2008
Role : Analyst/Programmer
ICARD Web service is a web application developed to check if the bank accounts have a corresponding remittance.
Telemoney Online is a web application developed to remit money from Hong Kong to Philippines.
Roles & Responsibilities:
The position covers the system analysis, development or redevelopment, maintenance and implementation of application systems.
Conduct complete business analysis which involves the following activities: requirements gathered/ analysis, documenting specs, describing current conditions, identifying alternatives, performs risk analysis, defining project scope and obtaining management approval for the project activities.
Maintains the software application by troubleshooting application problems, tracking request for application changes & system problems, classifying and prioritizing changes & implementing the required changes
Interacts effectively w/ clients & software developers to review business problems & identify possible solutions;
Manages systems development/installation project through effective project. Implements software application, training support procedures & conducting post implementation review after the software has been installed in the production environment.
Project : MMIS Recruitment and Talent Pool Management/ TAG Payment System
Client : Magsaysay Maritime Corporation
Environnent : C#, SQL Server 7, Crystal Report 10, VB 6.0
Duration : June 2004- May 2006
Role : Programmer
MMIS Recruitment and Talent Pool Management is a web based application used by all the applicants/Seafarers in applying for a job for this company.
TAG Payment System is a window based application used to tracks/monitor all the payment made by the
Students and Seafarers.
Roles & Responsibilities:
The position covers the system analysis, development or redevelopment, maintenance and implementation of application systems.
Conduct complete business analysis which involves the following activities: requirements gathered/ analysis, documenting specs, describing current conditions, identifying alternatives, performs risk analysis, defining project scope and obtaining management approval for the project activities
Manages systems development/installation project through effective project. Implements software application, training support procedures & conducting post implementation review after the software has been installed in the production environment.