R A H U L S I N G H

Q U A L I T Y A N A L Y S T

Rahul Singh

adkrl0@r.postjobfree.com

Full name

Email

U 6/18, DLF Phase-3,

Gurugram, Haryana

+91-954*-***-***

Address

Phone

Hyperquality : Expedia

Responsible for call audits for sales team where

associates used to call customers from different

countries like Australia, New Zealand, America, UK and India.

Close looping all sales done and

responsible for publishing tracker to clients.

Intelenet Global Services Customer Service

Associate

Escalation management through Calls/Chat/email.

Tracking customer transactions & grievances.

Customer Retention

Web based analysis of accounts

Foodpanda India Pvt. Ltd Quality Analyst : Content Document and communicate feedbacks

Escalation Management

Client Response Management

Monitoring random content created for website and

mobile application.

Assisted staff in meeting content goals.

Ensuring on time delivery of resolutions to vendors by keeping track of follow ups.

Quality Management

Kochartech Pvt Ltd (Swiggy)

Quality Feedbacks and Audits

D-SAT-Scrubbing

Quality Session for NHT Batches

TNI

Quality refresher Session

Client response management

JAN’16 -

MAR’17

JUNE’17-

JULY’18

SEPTEMBER’18

- MARCH’19

APRIL’19-

MAY’20

W O R K

E X P E R I E N C E

2010 - 2013

2008

E D U C A T I O N Bachelor’s in Art

from Manav Bharti University

Schooling

from RRD SVN Inter College, Allahabad

S K I L L S Customer Management

Feedback and Coaching

Escalation Management

KPI Tracking

Customer Retention

Reporting

Audit Preparation

Quality Management

Data Consolidation

Research

Statistics Interpretation

Costing

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