Sales Quality
Resume:
R A H U L S I N G H
Q U A L I T Y A N A L Y S T
Rahul Singh
**************@*****.***
Full name
U 6/18, DLF Phase-3,
Gurugram, Haryana
Address
Phone
Hyperquality : Expedia
Responsible for call audits for sales team where
associates used to call customers from different
countries like Australia, New Zealand, America, UK and India.
Close looping all sales done and
responsible for publishing tracker to clients.
Intelenet Global Services Customer Service
Associate
Escalation management through Calls/Chat/email.
Tracking customer transactions & grievances.
Customer Retention
Web based analysis of accounts
Foodpanda India Pvt. Ltd Quality Analyst : Content Document and communicate feedbacks
Escalation Management
Client Response Management
Monitoring random content created for website and
mobile application.
Assisted staff in meeting content goals.
Ensuring on time delivery of resolutions to vendors by keeping track of follow ups.
Quality Management
Kochartech Pvt Ltd (Swiggy)
Quality Feedbacks and Audits
D-SAT-Scrubbing
Quality Session for NHT Batches
TNI
Quality refresher Session
Client response management
JAN’16 -
MAR’17
JUNE’17-
JULY’18
SEPTEMBER’18
- MARCH’19
APRIL’19-
MAY’20
W O R K
E X P E R I E N C E
2010 - 2013
2008
E D U C A T I O N Bachelor’s in Art
from Manav Bharti University
Schooling
from RRD SVN Inter College, Allahabad
S K I L L S Customer Management
Feedback and Coaching
Escalation Management
KPI Tracking
Customer Retention
Reporting
Audit Preparation
Quality Management
Data Consolidation
Research
Statistics Interpretation
Costing
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