Kamalpreet Kaur LinkedIn: linkedin.com/in/kamalpreet-kaur-a011b8175

PMP, CBAP, CSM, SCA, ISTQB, ITIL,SIX SIGMA adkreu@r.postjobfree.com, Phone No: +1-647-***-****

BUSINESS ANALYST

Profile Summary

Accomplished Project Management Professional (PMP) and Certified Business Analyst Professional (CBAP) having more than 4 Years of professional experience with a record of accomplishment in developing customized solutions, thereby helping the organizations achieve their strategic goals for reduced costs and improved performance. Expertise in multiple business domains like Retail, eCommerce, Banking, Insurance, Financial & Telecommunications Industry, and can tackle complex projects, drive business processes, lead BA effort, and identify opportunities to achieve better business results.

Highlights

Scope and project definition • Business process improvement

Business requirements traceability matrix • Requirements gathering

User acceptance testing • UML use cases, user stories

Design Mock-ups & Prototype • Project & Demand management processes

GAP & Cost-benefit analysis • Business and requirements analysis

SDLC and STLC using waterfall & agile • JAD & Backlog grooming sessions

Manual & Automation testing • IT Service Management/ ITIL

Professional Experience

IT Business Analyst July2016 – Feb2021

Synergy Tech

PROJECTS: DATA MAPPING: Move and Consolidate data for analysis or other tasks, roadmap is needed to ensure that gets to its destination accurately.

INCIDENT REPORTING: To design an Incident Reporting System where staff can record all the details related to an Incident from the client. After entering all the details, staff will forward the report to subsequent staff/hierarchy for approval. There will be an automated system where the staff/supervisor can send Incident case for approval. Any action taken by the Staff/Supervisor/Director can be viewed based on the Incident Case. There will be systematic hierarchy of staff, Supervisor and Director, so that an Incident case is recorded and approved.

RETAIL: Used to run batches on Mainframe

CRM: Present a detail description of the Edu Org Student Registration System, that will explain the purpose and features of the system, the interfaces of the system, what the system will do, the constraints under which system must be operated and how the system will perform for the external and internal users

Acted as liaison between the client business units and IT and led the business requirements gathering process to elicit the true needs of the client.

Interfaced with Change Management group, technical and business architect, and third-party vendors from Client companies.

Performed requirements elicitation using Modeling techniques such as use case diagrams, data flow diagrams, process flow diagrams and flowcharts.

Designed, developed, integrated, tested, and implemented information systems business solutions.

Developed deliverables such as BRD, SRS, traceability matrices, use cases, test cases and obtained signoffs on these as well approvals for implementation.

Participated in process re-engineering walkthroughs, brainstorming sessions with stakeholders, subject matter experts, and sponsors by displaying excellent analytical, problem-solving, and decision-making skills.

Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope

Documented Project Business Case,managed the project time, resources, scope, budget, communication, created decision requests, and organizational changes.

Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Facilitated meetings (JAD, Client Interviews, Focused Workshops, and Briefing) of business and technical teams participated in process re-engineering walkthroughs, brainstorming sessions with stakeholders and SMEs.

Documented Business Analysis artifacts in Agile Scrum such as Product Backlogs, Sprint Backlogs and Burndown Charts and established acceptance test criteria with a client.

Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports with varying degrees of complexity.

Played a key role in analyzing the quality of alerts and determine optimal score to reduce alert volume by at least 70% since initial ingestion, saving support analysts 2 hours daily as a part of the VNS support project.

Business Analyst / Scrum Master November 2014- May 2016

S&P Data

Projects: Data Mapping, VNS (Virtual Network Services)

Created Project plans, sprint plans, risk register updates, requirement traceability matrix, work breakdown structure and steered effort estimations.

Defined project scope, project plan & schedule. The managed product roadmap, risks, issues, and resources throughout the project lifecycle.

The managed end-to-end program across delivery teams including web, downstream and data reporting systems.

Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects

Experience in Contact Center Technology such as Call Routing, Interactive Voice Response, Workforce Management

Facilitated all scrum ceremonies, including daily stand-up, sprint planning, grooming, and retrospectives meetings to track progress and improve every sprint.

Created and analyzed business requirements, coordinated with team BAs and Tech-consultants to translate business requirements into functional requirements & managed inter-dependencies.

Involved in the design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.

Created comprehensive user stories in JIRA for Development & Testing team with a defined scope.

Business Specialist November 2012 – October 2014

Rogers

Connect with customers in inbound and outbound calls.

Work on software like SGI, VISION21, TELE, OASYS and so on.

Created logs and tickets for customer issues using CRM, Customer Relationship Management and escalate tickets to senior level.

Performed hardware rollouts, change migration plans, pay as you go and in market plans, with upselling techniques

Learn exceptional objection handling techniques from various seminars provided by business in order to build revenue of business.

Education

Post-graduate Certificate in Software Engineering

Sheridan College, Brampton, ON, Canada

Bachelor of Science in Information Technology

Guru Nanak Dev University, India

Technical Skills

Elicitation Techniques - JAD & Brain Storming sessions, Workshops, Experiments, Observation

Analysis Techniques - User Story creation, Story Maps, Data Flow, State & Sequence Diagrams, Decision Tables

Process Modelling - Microsoft Visio, Aris, Lucid Charts, Balsamiq

Programming Language - JCL, XML, HTML, Core Java, Junit, JSON, SQL, ASP.NET

Database Management - MYSQL, SQL Server

Automation Tool - Tableau

Tools - Jira, Rally, Confluence, RTM, HP ALM QC, MS Office Suite, MS Project, ServiceNow, SharePoint, iObeya

Technology Knowledge - IBM Mainframe, Manual Testing, Test, Performance Testing, Database Testing, API Testing, Defect & TC management, Data Mapping

Project Management - Planning, Migration, Budgeting, Integration, Risk, Issue, Incident & Change

Management

API Knowledge - SOAP

CRM - Salesforce

Domain Knowledge - Retail, eCommerce, Banking, Insurance, Financial and Telecommunication

Licenses & Certifications

Certified Project Management Professional by PMI(PMP)

Certified Business Analyst Professional by IIBA(CBAP)

Certified Product Owner accredited by International Scrum Institute.

Certified Scrum Master accredited by Scrum Study

Certified Software Tester by International Software Testing Qualification Board (ISTQB).

Certification of ITIL V4 Foundation in IT Service Management.

Salesforce Certified Administrator (SCA) accredited by Salesforce.

Certification in Six Sigma

Honors & Awards

Dean’s Honor Roll award for Academic Excellence at Sheridan College of IT.

Volunteer Experience

Volunteered as an Open house Student Volunteer at Sheridan College to help students and their families about their potential programs and display them the facilities available around the Campus.

Volunteer help in Tree Plantation and in Blood Donation Camps with Nirankari Mission

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