Help Desk/User Support

JESSICA HOFFMANN

*** * **** ** ** Pere WI ***** *20.1360.1806 ***********@*****.*** https://www.linkedin.com/in/jessica-hoffmann-4a6195122

I have been learning the process and skills of user support for the last 2 years.

Is an intuitive learner, works great with others, computer savvy, great at multitasking.

EDUCATION

IT: Computer Support Technician

Northeast Wisconsin Technical College

December, 2017

Major: IT Computer Support

Course Work: Hardware Into, IT Training, Software Support

SKILLS & ABILITIES

User Support

Field calls for support on equipment

Train users on equipment

General Break/Fix of printers

Software Management

Update printer drivers and software

Troubleshoot network and driver issues

Communication

Presented Monthly Operation Reports (MOR)

Leadership

Serve as first point of contact for all printer related issues

Helped IT department troubleshooting network issues

EXPERIENCE

Printer Fleet Manager/Printer help desk

Ricoh USA

July, 2016 to Present

Responsible for 192 printers

User support and training on new devices

Printer Fleet upgrade project

Track all moves and updates with excel documentation

Contact this candidate