Assistant Office

ERIN CARTWRIGHT-HARRISON

*** **** *** ****** ****, Texas 78610 · 817-***-****

**********.********.****@*****.***

Hardworking individual with 8.5+ years of medical administrative experience. Aiming to leverage a proven knowledge of customer service, confidential correspondence and records management skills to successfully fill the Business Office role at your company with a high degree of efficiency. EXPERIENCE

NOVEMBER 2020-PRESENT

SENIOR FINANCIAL COUNSELOR

TEXAS ONCOLOGY

-Assist patients with financial payment plans

-Work to get funding thru private donations and grant programs

-work to insure insurance authorizations to tests and chemo AUGUST 2019-NOVEMBER 2020

PATIENT ACCESS SERVICES-FINANCIAL COUNSELOR

Texas Health Resources

-Assist director with assigned projects and tasks assigned

-Work with patients and family members to explain their financial responsibilities

-Closely monitor cases coming into the O.R., Cath Lab, G.I. Lab for proper insurance authorizations

-Assist patients with processing paperwork for Financial Charity Assistance

-Track V.A. patients entering through the E.D. for proper reporting and modifiers

-Assist supervisors with assigned duties as needed

-Work estimates for upcoming procedures and collections

-Assisting non-covered patients with package pricing.

-Working with multiple financial counselors within the system to best assist the patient with a smooth process with their insurance and payments.

-Reporting daily activities to Director and supervisors over P.A.S. to notify of upcoming high balance patients or trouble with authorizations. JULY 2016 – AUGUST 2019

LEAD BUSINESS OFFICE REPRESENTATIVE/FINANCIAL COUNSELOR UNITED SURGICAL PARTNERS INTERNATIONAL

● Serve as financial officer in collecting payments and approving payment plans, oversight in past due collections

● Primary assistant to Business Office Director

● Credentialing oversight for 25 physicians and 30 CRNAs

● Travel between four offices to cover all administrative positions, including office managers

● Schedule procedures in all centers

● Register patients and verify insurance coverage

● Assist nursing staff with patient expectations and follow through on patient experiences.

JANUARY 2014 – AUGUST 2019

ADMINISTRATIVE ASSISTANT/FINANCIAL COUNSELOR

HADEN ALLERGY

● Primary assistant to Business Office Manager and Director

● Set payment arrangements with patients and collect money due

● Greet patients and go over registration forms

● Coordinate with primary care offices to obtain accurate medical records and referrals for continuation of care.

● Contact insurance companies and obtain specific level of benefit coverage and discuss with patients

EDUCATION

CURRENT STUDENT

SOCIAL WORK AT TARRANT COUNTY COLLEGE

Degree Plan in progress; maintaining a 3.8 GPA

Graduate of Sam Houston High School, Arlington TX, 1998 SKILLS

● Notary Public of Texas (Exp 10/2021)

● Proficient in WORD and EXCEL

● Team player

● Customer Service

● Willing to take on new tasks

ACTIVITIES

Community Service Activities

Tarrant County Area Food Bank

Active Member in Phi Theta Kappa

PROFESSIONAL REFERENCES

-KELLY ROUVALDT, RN-USPI/ADMINISTRATOR LONE STAR ENDOSCOPY---214-***-****

-REBECCA SLATES, OFFICE MANAGER-HADEN ALLERGY---817-***-**** 2

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