Mental Health Assistant
Resume:
Tammy Bartlett
Eclectic, AL 36024
Cell: 334-***-****
Email: **************@*****.***
QUALIFICATIONS:
Excellent analytical, organizational, written and verbal skills
Ability to prioritize and multi-task while adhering to strict deadlines/guidelines
Skilled at learning new concepts and adapting to change
Work well independently or within a team setting
EXPERIENCE:
WFM Analyst
Perspecta Montgomery, AL 2/20 to current
Scheduling agents at call center based on skills/availability and ensured staffing in place to meet SLAs
Coordinating with Operations and Training to determine staffing and training needs
Monitoring attrition, constraints, and agents on FMLA
WFM Analyst
BCforward Indianapolis, IN 6/18 to current
Scheduling agents at call center based on skills/availability and ensured staffing in place to meet SLAs
Coordinating with Operations and Training to determine staffing and training needs
Monitoring attrition, constraints, and agents on FMLA
ADRC Specialist
Central Alabama Aging Consortium Montgomery, AL 12/16 to 6/18
Compile monthly reports
Perform intakes and refer clients to CAAC programs and other outside resources
Attend community outreach meetings/conferences as needed
WFM Team Lead
Hewlett Packard Enterprise Montgomery, AL 2/16 to 1/17
Assigning tasks to WFM staff on team
Scheduling agents at call center based on skills/availability and ensured staffing in place to meet SLAs
Forecasting call center needs using forecasting tools
Performed analysis on volume trends, handle time, and shrinkage to scale resources to reduce costs
Coordinating with Operations and Training to determine staffing and training needs
WFM Analyst/Tier 1 Agent
V-Tech Solutions Silver Springs, MD 12/14 to 2/16
Scheduling agents at call center based on skills/availability
Notating time off requests/coding absences and monitoring adherence and attendance
Mental Health Professional
MHM Services, Inc. Montgomery, AL 08/12 to 09/14
Work with female inmates committed to Alabama DOC at Tutwiler & Montgomery Women’s Facility
Conduct individual & group sessions, crisis intervention, & treatment plans
Compiled & completed monthly facility report for Montgomery Women’s Facility & monthly statistics for Tutwiler
Served as “mini” site administrator for Montgomery Women’s Facility from 11/12 to 5/13
Discharge planning for inmates for continuum of care in community
Truancy Coordinator
HMFI-District Attorney’s Office Montgomery, AL 02/12 to 6/12
Monitored attendance for 15 schools in Montgomery Public School System
Organized Early Warning sessions for families in need of assistance due to truancy
Performed assessments for families to assist with issues within the home
Presented assessments to multi-disciplinary team for suggestions for referral to services
Follow-up on referrals for families
Maintained spreadsheets of data accumulated through attendance reports, Early Warning attendance, & home visits
Interacted with school personnel regarding attendance issues
Compiled affidavits for students with excessive unexcused absences
Master’s Level Case Manager
Sequel Youth & Family Services Tuskegee, AL 6/08 to 02/12
Working with juveniles committed to Alabama DYS
Conducting individual, group, & family counseling sessions; treatment plans & intake assessments
Training of new & existing employees as well as supervising interns
Developed parenting skills presentation, coordinated, & planned activities for family events
Created system to track behavioral issues of residents
Consistently highest biller-Medicaid documentation & integral member of Unit Management Team
Serving as hearing/appeal officer for consequences acquired by residents & Grievance Officer
Updated departmental standards, protocol documentation, & recommended revisions to resident program manual
Compile & complete monthly facility report
Served for 3 months as assistant to Regional Director in absence of Program & Executive Director
EDUCATION:
Master’s Degree in Clinical Mental Health Counseling
Troy University Phenix City, AL 2005 to 2008
Bachelor’s Degree in Psychology with Minor in Justice & Public Safety
Auburn University at Montgomery Montgomery, AL 1993 to 2000
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