Assistant Front Desk
Resume:
Amanda Sheehan
Morristown, NJ *****
************@*****.***
• 2 years of experience in agency setting with direct experience in on site IT solutions.
• Strong knowledge of Microsoft based operating systems General knowledge of IT infrastructure
• Good knowledge of informatics hardware (PC, Printer, scanner, smartphones etc..)
• May 2010 College Graduate with a bachelor's degree in criminal justice, minor in social work
• Exceptional customer service skills and an ability to work with a diverse customer base Authorized to work in the US for any employer
Work Experience
Agency Contracting/IT Assistant
Mass Mutual of NJ - Township of Warren, NJ
May 2017 to Present
Responsible for the development of the new agent onboarding process
On-Site Technical support; setting up new machines, phones, emails and other office necessary infrastructure
Managing and solving ongoing IT complaints for company users.
Recruiting agent solicitation for prospective agent on-boards in core markets as well as maintaining current agent account base
Identifying and properly qualifying business opportunities using an extensive of partnerships and licensing
Regular interaction with customers and office maintenance Front Desk Receptionist
Front Desk - Bridgewater, NJ
May 2016 to May 2017
same office)
Responsible for front sales capacity as a receptionist
Managed Administrative Assistant accountabilities
Maintained an enhanced filing and paperwork system which allowed for easy access for our in-house agents for necessary applications and other paperwork related to customer onboarding
Guided calls and clientele as necessary which required fast action thinking and quick analysis for correct routing
Teller
Valley National Bank - Bound Brook, NJ
September 2013 to December 2015
Process transactions such as term deposits, retirement savings plans (RSP), automated teller transactions, night deposits and mail deposit
Cross - Referenced branch expenses and deposits using software to validate outstanding and payables
Resolved Customer account inaccuracies or concerns towards customer accounts by identifying the actual concern and referencing back against our records.
Balance and calculate daily transactions in Currency, checks and cash drawers at closing Assistant General Manager
Papa Johns - Hillsborough, NJ
January 2011 to September 2013
Managed all operations, employees and related store management tasks
Bottom line responsible for cash management and drawer closings
Promoted guest satisfaction for return on business investment (ROI)
Responsible for new employee training
Participated in all aspects of the restaurant environment to ensure quality service Education
Bachelors Degree
Kutztown University of Pennsylvania
August 2006 to May 2010
Skills
• Microsoft Windows
• Technical Support
• Help Desk
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