Manager Food Safety
Resume:
ALBERTO A FAUSTO
******@*****.***
Block 10 Lot 8 Manchester 4 Lancaster new city Barangay Navarro General Trias,
Cavite City, Philippines
PROFESSIONAL SUMMARY
Performance-oriented food service professional and motivational leader with proven quality with budget and accounting control skills. Delight customers consistently with exceptional food and service. Maximize team performance and knowledge with hands-on training
SKILLS
Employee schedule management
Customer engagement
Complaint resolution
Employee training
Food safety
Health code compliance
Task prioritization
Customer relations
Accounting
Daily and Monthly Inventory including profit and lost reports
POS operation
PROFFESSIONAL WORK EXPERIENCE
Restaurant Manager
Disney Cruise line, TDG Crew Management
November 2010 – February 2020
• Worked with FOH and BOH staff to support superior service delivery.
• Initiate good communication between FOH and BOH operation
• Initiate and provide daily briefing and training to provide service to guest as per company standards
• In charge of daily scheduling both for supervisors and rank and file
• Continuous coaching and training in upselling and selling techniques to reach daily beverage target revenue
• Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores.
• Controlled day-to-day operations with shift management strategies and effective food and labor control and accounting expenses.
• Weekly and Monthly inventory stocks and produce
• Monthly Profit and Lost report
Operations Manager
Intercontinental Hotel Groups
November 2006 – October 2010
• Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
• In charge of coffee shop, bake shop and room service daily operations
• Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.
• Maintained optimal employee coverage for business needs with well-prepared team schedules.
• Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.
Restaurant Manager
Hyatt Regency Hotel
August 2004 – October 2006
• In charge daily operation
• Maintain Profit and lost budget for both operation labor cost and operation costs
• Maintain high quality service in providing continuous training and support for the staff
• In charge of Bakery shop and coffee shop operation
EDUCATION
Hotel and Restaurant Management
Jose Rizal College,
Mandaluyong 1997
Guadalupe Cathiloc School,
Secondary
Makati 1991
PERSONAL DATA
Date of Birth: October 11, 1974
Civil Status: Married
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