Data Analyst Executive

Asha Dubey

Mobile No- 801-***-**** / 962-***-****

Email id- ***********@*******.***

CAREER OBJECTIVE- Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential.

ACADEMIC QUALIFICATION:

Qualification

College/University

Year of Passing

B.A

NIMMT (Shobit University)

2015

12th

St. Helen School

2010

10th

Vidya Niketan School (ICSE Board )

2007

ADDITIONAL QUALIFICATION:

Computer & Hardware Networking from Jetking Infotrain Ltd. Regional Office (Kolkata) for the session 2011-12.

Diploma in Computer Application in the year 2010.

WORK EXPERIENCE: ( Total- 7 Years )

Team Leader, Sysnet Global Technologies Pvt.LTD. (Duration: September 2018 -Till now.)

Currently taking care of open call across PAN India.

Team management.

Escalations handling

KPI, SLA & TAT met.

Snr. Technical support executive chat process, Concentrix Bangalore (Duration: May 2017 July 2018)

I worked as a Senior Technical support executive for the Lenovo E-services, whereas I used to handle customers through online portal (chat).

Handling customers through chat.

Troubleshoot and resolve the issue.

If required assign labor only or align technician along with suspective parts at customer location.

Took follow ups, confirmation and close the tickets.

Provide support for PAN India customers.

F1 Info Services Pvt. LTD. (Samsung Service Centre) Gurgaon (Duration: October 2016 – April 2017)

I worked here as Coordinator and later on promoted as Team Leader for Samsung mobile support.

Handled walking customers, listen to the complaints, raising tickets.

Follow up with team, provide update to customers once handsets get repaired.

Follow up with customer and with confirmation close the tickets.

Also make performance report on day to day basis.

Sysnet Global Technologies Pvt. Ltd (Lenovo (Laptop / Desktop) Service Centre) Kolkata / Delhi (Duration: March 2013 – October 2016)

I worked here as Coordinator and also handled team of 15 members.

Coordination in between team, management and with OEMs.

Getting complaints along with part from our OEM partner, aligning technician, fixing appointment with customers, providing support and close the tickets. Also update partners on same. Take a proper care of escalated case and with proper follow up close the case.

Handling mails, communicating with customers and partners, making proper documents for all.

Make count head of open, closed and pending cases along with valid reasons.

Also handled project of IL&FS, into which 800 schools using Lenovo desktop. We get complaints into a tracker from the concern team of IL&FS. Based on that we align technician along with suspected parts and resolve the issue at first attempt. Tracking of parts and count head of open calls and need to share reports for call closure and open with valid reason. Need to make day to day update and also attend a meeting with IL&FS team once in week for better plan of handling the project.

Jetking Infotrain Ltd. Regional Office (Kolkata) (Duration: June 2011 – January 2013)

I worked here as Data Analyst, making records of walking candidate, call up candidate and provide proper information, took feedback from each of the candidate and proceed to concern team.

Maintain a tracker into which need to keep day to day record and mail to the concern person at the end of the day.

Weekly took feedback from our candidates into a form, same needs to update into the online portal and report to concern person.

Also make calls to candidates with proper information for openings and took their confirmation, update same to concern person.

STRENGTHS:

Can work effectively and efficiently in team, as well as individually.

Rich-in-depth experience of handling corporate customers.

Adaptable to all kinds of environment.

INTERESTS& HOBBIES:

Listening to music, singing, playing with kids.

PERSONAL DETAILS:

Date of Birth : 8th August 1989

Gender : Female

Marital Status : Unmarried

Nationality : Indian

Language Known : Hindi, English & Bengali.

Permanent Address : c/o Tribeny Dubey, 34/1A Mahim Halder Street, Kolkata- 700026

Local Address : WZ 302- jatt chaupal, palam village near Radha Krishna Mandir, Palam. New Delhi - 110045

DECLARATION:

I hereby declare that all the information furnished above is true to the best of my knowledge and belief.

Place : Delhi Asha Dubey

Date :

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