Service Representative Account

MARK ARON LUNGAY LOYOLA 095*-***-**** **************@*****.***

*** *. ******* ******, **** HARAPIN ANG BUKAS, MANDALUYONG CITY

OBJECTIVE

To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.

EXPERIENCE

.February 25, 2019 — Present Sykes Asia Inc. (WCC Shaw Site)

Customer Service Representative Financial Account

Providing account information to the cardholders like their balance, due date, status of the account, and all the general inquiries about the account of the customers.

Provides payment options to the customers and programs like payment plans to ensure that their account will not go out of date.

Assists customers to set up and process payments for their account.

Filing reports for any missing payments, statements that not receive fraud transactions.

Updates the information on the account based on customers preference.

September 15, 2016 — January 23, 2017 Dela Properties / The Guest Lodge Palau

Property Specialist / Customer Service Representative

Drafting rental leases, contracts, invoice and ensures the files and other documents are organized.

Preparing rental income reports by using QuickBooks Pro.

Responsible for overseeing the booking availability display on the motel’s website.

Corresponds with customers through phone calls and email regarding room rates and reservations, schedule of arrival to be picked up from the airport and provides other information about the motel.

Paying bills and processes payments of clients/customers using debit card, cheque or cash.

Performs other job-related duties as assigned from time to time

EDUCATION

June 2017 — October 2018 Jose Rizal University

Bachelor of Science in Information Technology

2003 — 2007 Mataas na Paaralang Neptali A. Gonzales

High School

1994 — 2000 Doña Pillar C. Gonzaga Elementary School

Elementary

SKILLS

Programming

Has sufficient working knowledge in using Java IDE Tools such as JCreator.

Logical thinking

Problem solving

Communication skills

Fluent in English and Tagalog with adeptness to writing both.

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