Industrial Engineer
Resume:
ANASTACIA AINA CLEVETH LINATO
Industrial Engineer
Woodridge Apartments Tower 2 Mckinley Hill, Taguig Philippines
************@*****.***
OBJECTIVE:
A goal-oriented person pursuing to secure a professional position in a competitive organization a company that will allow me to grow by amplifying my learning, knowledge and skills. Performance-driven individual seeking for an opportunity that will be beneficial for my career while making positive and significant contributions to the company.
WORK EXPERIENCE:
HCL Technologies
Taguig, Philippines
Feb 2019 to present
Customer Support Executive
Job responsibilities:
provided excellent customer service in a Healthcare account under billing
facilitated service in assisting customers with their payments in a friendly manner as well as providing detailed information on charges that have occurred and possible future bills in their account
resolved issues of customers on call
assist new employees when it comes to billing processes
Make sure that for every daily call received, the processes made on the customer's account are within the strict parameters provided by the client.
Became a senior billing specialist and part of Escalations Team where calls handled are much more complex with the use of advanced tools and processes to provide firm resolution to client’s concern. Capgemini Philippines
Taguig, Philippines
Feb 2018 to Feb 2019
Process Associate
Job responsibilities:
worked under Supply Chain Management area
responsible in processing daily orders for Thailand Order Management
proficient use of SAP system for processing orders
Monitoring and ensuring that daily orders are properly uploaded in the system for allocation
contribute ideas to come up with the most efficient way in process areas
conduct daily tracker of all orders uploaded in the system
assist in training new employee and relay knowledge when it comes to order processing
validation of daily orders for specific customers under my responsibility to avoid escalations
SKILLS & KNOWLEDGE:
good decision making skills
resourceful, fast learner and eager to acquire new knowledge as well as transparent enthusiasm to rise through challenges and expectations
strong collaborative skills, flexible team player who prioritizes team goals
knows how to prioritize and handle multiple tasks
convey information accurately, written or verbally
knows how to perform root-cause analysis for recurring problems
proficiency in computer and MS Office, knowledge in SAP and DOS - based system and AUTOCAD
ability to adapt to any work environment and build rapport with colleagues EDUCATION:
LAGUNA COLLEGE - San Pablo City, Laguna
BACHELOR’S DEGREE
Graduate of Bachelor of Science in Industrial Engineering
Passed the professional Certification Exam for Industrial Engineers in 2018
Member of Philippine Institute of Industrial Engineers since 2014 up to present
TRAININGS AND SEMINARS ATTENDED :
Completed training for AUTOCAD 2020 WITH COLOR RENDERING
7th PIIE Regional Congress (2017)
"Dauntless : Bridging gaps, breaking barriers though Technopreneurship"
10th PIIE Induction Ceremony (2016)
"IE Mindset: striving for better results through
creative and innovative ideas"
6th PIIE Regional Congress (2016)
"Limitless: unlocking possibilities with Product Design"
12th PIIE National Congress (2015)
"Leadership Empowerment towards Nation Building"
Personal Information:
Date of Birth: April 29, 1996
Civil Status: Single
Citizenship: Filipino
Religion: Catholic
Character References:
JEROME NATIVIDAD
Team Lead currently at Cognizant
JEZZA OLAVIDEZ
Subject Matter Expert
KRISTEL OLIVEROS
Team Lead
Contact this candidate