Manager Customer Service
Resume:
William Lutz
Email: *******.********@*****.***
EDUCATION
University of Texas ElPaso-Engineering
United States Army-Patriot Missile Technician-Honorable Discharge
Roundlake High School-Diploma Round Lake ILL
WORK HISTORY
M&M Custom Painting, Saint Louis, MO, Foreman 04/ 2016-10/2019
Sbarro’s Fresh Italian Cooking, General Manager 03/2008-04/2016
Kentucky fried Chicken, General Manager 01/1990-03/2008
WORK EXPERIENCE
Over 10 years in restaurant industry.
Over 10 years of exceptional work experience in the customer service field.
Maintained daily reports of activities and irregularities.
Enforced company guidelines and rules.
Maintained a positive, professional environment in full compliance with applicable laws, regulations and policies and procedures.
Effectively communicated with staff and customers to ensure information was distributed efficiently.
Utilized active listening skills when processing information which yielded making informed decisions.
Proficient in a Point of Sale system
Maintained and evaluated inventory on a weekly and quarterly basis
Over 10 years as a restaurant General Manager
Proficient working with Profit and Loss Statements
Proficient in writing Schedules
Proficient in Payroll procedures
Monitored and controlled Food Cost
Monitored and controlled Labor
QUALITIES AND SKILLS
Dependable
Reliable
Team player
Customer service oriented
Proficient in Microsoft Office
Proficient in QuickBooks
Serv-safe Certitification
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