John Vialpando

United States Armed Forces Veteran seeking a re-established career with insurance and automotive

Sparks, NV 89436

adkqgm@r.postjobfree.com

775-***-****

As a Veteran of the United States Army, 12 Bravo(combat engineers), I learned discipline, focus, team work and ethics. My responsibility was to ensure that everyone under my watch was equipped with the proper training and shared the same goals and aspirations as our unit. My strength is leading; We get the most and best out of people by setting examples. It has been my experience that your colleagues emulate positive reinforcement and a “can do” attitude if you feel that there is no obstacle that cannot be overcome. I ask that when reviewing my resume’ you verify my qualifications and history. I have worked extremely hard to reach my goals thus far but feel there is so much to learn. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Service Advisor/Writer

STEVE'S COLLISION CENTER - Reno, NV

February 2017 to Present

Store front Service Advisor that captures all customer pay accounts, non-direct repair accounts, and a direct repair with American Family Insurance. Completes comprehensive estimates for repairs to customer vehicles and responsible for ordering and confirming parts usage on all repairs. Have excellent communication and service skills with technicians and customers alike. Carries the mentality that everyone walking through the door expects perfection, honesty, professionalism and integrity. Versatile in several mediums of estimating software with an ability to troubleshoot and prioritize responsibilities. Based on prior experience as a claims representative and supervisor; provide insurance carriers quality documentation, and photos supporting related and unrelated damages. Able to negotiate repairs and determine strongest course of action while managing multiple accounts. Microsoft word

Microsoft Excel

CCCOne

Mitchell

Audatex

Auto Estimator

CALIBER COLLISION CENTER - Sparks, NV

January 2016 to February 2017

Considered a journeyman estimator as I was able to manage an above average amount of direct repair accounts with numerous insurance companies. Brought Farmers Insurance on as a direct repair and continued to maintain a consistent level of communication with technicians and customers alike. Managed fiduciary transactions, customer service and accounts receivable. Performed daily walk throughs to determine supplemental damages. Maintained high levels of communication between customers and insurance companies alike. Know the expectations of several companies including parts usage, documentation and KPI’s

Auto Estimator

CONCOURS AUTO BODY - Reno, NV

June 2015 to December 2015

Responsibilities included guiding our customers through the repair process, while maintaining knowledge, and expectations of workers. Set schedules for technicians based on experience levels and ensured technicians were kept busy with the appropriate type of work. Ensured all employees were keeping up on their training and certifications. Handled daily duties of estimating, total loss evaluations and fiscal transport.

Special Claims Representative

FARMERS INSURANCE - Reno, NV

December 1999 to January 2015

Helped with the implementation of Help Point claims services by providing a pilot program and becoming a source of feedback and development. Was a continuous point of reference within my team for feedback and training. Had one of the highest reserves for paying claims over 25k. Made tactful and important decisions based on the premise of paying what is owed. Nothing more and nothing less. Completed leadership training and was often a covering supervisor while management was out of the office. Was in line for a supervisor position but at the time could not relocate. Had one of the best combined ratios within the company at an average of .93. Consistently scored above average in claims handling, payments, keys to keys, and customer service. Received over 15 superior service awards while with Farmers.

Claims Response Network, Word and Spreadsheet, implementing policy and procedure, inspecting auto physical damage claims, completing Accu marks, SCR's, and investigating auto thefts, and total loss files.

Education

Bachelor's in of Arts in Criminal Justice and business management University of Nevada-Reno - Reno, NV

July 1989 to July 1995

High school diploma in General Studies

McQueen High School - Reno, NV

October 1985 to May 1989

Skills

• CCC (10+ years)

• Body Shop (7 years)

• Auto Body (6 years)

• Appraisal (6 years) (10+ years)

• Audatex (6 years)

• Accounts Receivable (6 years)

• Account Management (6 years)

• Security (5 years)

• Active Directory (10+ years)

• Help Desk (5 years)

• Microsoft Windows (10+ years)

• Desktop Support (5 years)

• Network Support (5 years) (10+ years)

• Customer Service (10+ years)

• Microsoft Word (10+ years)

• Operating Systems (3 years)

• VoIP (2 years)

• Technical Support (Less than 1 year)

• System Administration (Less than 1 year)

• Time Management (10+ years)

• Direct Sales (5 years)

• Sales Experience (10+ years)

• Microsoft Windows Server (10+ years)

• WAN

• Troubleshooting

• SQL

• VPN (6 years)

• Linux

• Load Balancing

• Azure

• Network Administration

• Customer Service (10+ years)

• Disaster Recovery (Less than 1 year)

• Microsoft Excel

• Microsoft Word

• Negotiation (10+ years)

• Automotive Repair (10+ years)

• Typing (10+ years)

• English (10+ years)

• Warehouse Experience (5 years)

• CMMS

• Microsoft Office

• Microsoft Outlook

• Conflict Management (5 years)

• Supervising Experience (3 years)

• Mechanical Knowledge (5 years)

• Auto Estimating (10+ years)

• Leadership Experience (10+ years)

• Administrative Experience (4 years)

• Dealership Experience (Less than 1 year)

• Phone Etiquette (10+ years)

• Service Writing (6 years)

• Military Experience (8 years)

Military Service

Branch: Army

Service Country: United States

Rank: E-5

July 1991 to June 1998

Combat engineer. E-5 army

Commendations:

National defense medal

Awards

Career leadership development

January 2011

Supervisor training

Certifications and Licenses

Notary Public

January 2003 to Present

Assessments

Management & Leadership Skills: Impact & Influence — Highly Proficient July 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient

Basic Maintenance and Repair — Highly Proficient

July 2020

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.

Full results: Highly Proficient

Customer Focus & Orientation — Expert

May 2020

Responding to customer situations with sensitivity. Full results: Expert

Customer Service — Highly Proficient

June 2020

Identifying and resolving common customer issues.

Full results: Highly Proficient

Sales Fit — Proficient

June 2020

Measures the traits that are important for success in sales positions. Full results: Proficient

Sales: Influence & Negotiation — Proficient

May 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Verbal Communication — Highly Proficient

May 2020

Speaking clearly, correctly, and concisely.

Full results: Highly Proficient

Outside Sales — Expert

May 2020

Actively listening and responding appropriately; performing common sales calculations. Full results: Expert

Human Resources Skills: Compensation & Benefits — Familiar June 2020

Knowledge of compensation and benefits programs.

Full results: Familiar

Sales Skills — Proficient

July 2020

Influencing and negotiating with customers.

Full results: Proficient

Customer Focus & Orientation — Expert

May 2020

Responding to customer situations with sensitivity. Full results: Expert

Automotive Maintenance — Highly Proficient

July 2020

Knowledge of vehicles, vehicle maintenance, and repairs. Full results: Highly Proficient

Hydraulic Systems Specialist — Proficient

July 2020

Reading hydraulic schematics and troubleshooting issues in heavy hydraulic machines, not including passenger cars.

Full results: Proficient

Project Timeline Management — Proficient

August 2020

Prioritizing and allocating time to effectively achieve project deliverables. Full results: Proficient

Supervisory Skills: Motivating & Assessing Employees — Highly Proficient August 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Management & Leadership Skills: Impact & Influence — Highly Proficient August 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

References:

Sparks, NV 89436

adkqgm@r.postjobfree.com

775-***-****

Kristine Flower

775-***-**** adkqgm@r.postjobfree.com

Jarrod Murrieta

702-***-**** adkqgm@r.postjobfree.com

Jason M. Johnson

702-***-**** adkqgm@r.postjobfree.com

Current drivers license

Basic first aid

CPR certified

ICAR gold certified

Supervisor trainee

Contact this candidate