Sales Desktop Support
Resume:
John Vialpando
United States Armed Forces Veteran seeking a re-established career with insurance and automotive
Sparks, NV 89436
*******************@***********.***
As a Veteran of the United States Army, 12 Bravo(combat engineers), I learned discipline, focus, team work and ethics. My responsibility was to ensure that everyone under my watch was equipped with the proper training and shared the same goals and aspirations as our unit. My strength is leading; We get the most and best out of people by setting examples. It has been my experience that your colleagues emulate positive reinforcement and a “can do” attitude if you feel that there is no obstacle that cannot be overcome. I ask that when reviewing my resume’ you verify my qualifications and history. I have worked extremely hard to reach my goals thus far but feel there is so much to learn. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Service Advisor/Writer
STEVE'S COLLISION CENTER - Reno, NV
February 2017 to Present
Store front Service Advisor that captures all customer pay accounts, non-direct repair accounts, and a direct repair with American Family Insurance. Completes comprehensive estimates for repairs to customer vehicles and responsible for ordering and confirming parts usage on all repairs. Have excellent communication and service skills with technicians and customers alike. Carries the mentality that everyone walking through the door expects perfection, honesty, professionalism and integrity. Versatile in several mediums of estimating software with an ability to troubleshoot and prioritize responsibilities. Based on prior experience as a claims representative and supervisor; provide insurance carriers quality documentation, and photos supporting related and unrelated damages. Able to negotiate repairs and determine strongest course of action while managing multiple accounts. Microsoft word
Microsoft Excel
CCCOne
Mitchell
Audatex
Auto Estimator
CALIBER COLLISION CENTER - Sparks, NV
January 2016 to February 2017
Considered a journeyman estimator as I was able to manage an above average amount of direct repair accounts with numerous insurance companies. Brought Farmers Insurance on as a direct repair and continued to maintain a consistent level of communication with technicians and customers alike. Managed fiduciary transactions, customer service and accounts receivable. Performed daily walk throughs to determine supplemental damages. Maintained high levels of communication between customers and insurance companies alike. Know the expectations of several companies including parts usage, documentation and KPI’s
Auto Estimator
CONCOURS AUTO BODY - Reno, NV
June 2015 to December 2015
Responsibilities included guiding our customers through the repair process, while maintaining knowledge, and expectations of workers. Set schedules for technicians based on experience levels and ensured technicians were kept busy with the appropriate type of work. Ensured all employees were keeping up on their training and certifications. Handled daily duties of estimating, total loss evaluations and fiscal transport.
Special Claims Representative
FARMERS INSURANCE - Reno, NV
December 1999 to January 2015
Helped with the implementation of Help Point claims services by providing a pilot program and becoming a source of feedback and development. Was a continuous point of reference within my team for feedback and training. Had one of the highest reserves for paying claims over 25k. Made tactful and important decisions based on the premise of paying what is owed. Nothing more and nothing less. Completed leadership training and was often a covering supervisor while management was out of the office. Was in line for a supervisor position but at the time could not relocate. Had one of the best combined ratios within the company at an average of .93. Consistently scored above average in claims handling, payments, keys to keys, and customer service. Received over 15 superior service awards while with Farmers.
Claims Response Network, Word and Spreadsheet, implementing policy and procedure, inspecting auto physical damage claims, completing Accu marks, SCR's, and investigating auto thefts, and total loss files.
Education
Bachelor's in of Arts in Criminal Justice and business management University of Nevada-Reno - Reno, NV
July 1989 to July 1995
High school diploma in General Studies
McQueen High School - Reno, NV
October 1985 to May 1989
Skills
• CCC (10+ years)
• Body Shop (7 years)
• Auto Body (6 years)
• Appraisal (6 years) (10+ years)
• Audatex (6 years)
• Accounts Receivable (6 years)
• Account Management (6 years)
• Security (5 years)
• Active Directory (10+ years)
• Help Desk (5 years)
• Microsoft Windows (10+ years)
• Desktop Support (5 years)
• Network Support (5 years) (10+ years)
• Customer Service (10+ years)
• Microsoft Word (10+ years)
• Operating Systems (3 years)
• VoIP (2 years)
• Technical Support (Less than 1 year)
• System Administration (Less than 1 year)
• Time Management (10+ years)
• Direct Sales (5 years)
• Sales Experience (10+ years)
• Microsoft Windows Server (10+ years)
• WAN
• Troubleshooting
• SQL
• VPN (6 years)
• Linux
• Load Balancing
• Azure
• Network Administration
• Customer Service (10+ years)
• Disaster Recovery (Less than 1 year)
• Microsoft Excel
• Microsoft Word
• Negotiation (10+ years)
• Automotive Repair (10+ years)
• Typing (10+ years)
• English (10+ years)
• Warehouse Experience (5 years)
• CMMS
• Microsoft Office
• Microsoft Outlook
• Conflict Management (5 years)
• Supervising Experience (3 years)
• Mechanical Knowledge (5 years)
• Auto Estimating (10+ years)
• Leadership Experience (10+ years)
• Administrative Experience (4 years)
• Dealership Experience (Less than 1 year)
• Phone Etiquette (10+ years)
• Service Writing (6 years)
• Military Experience (8 years)
Military Service
Branch: Army
Service Country: United States
Rank: E-5
July 1991 to June 1998
Combat engineer. E-5 army
Commendations:
National defense medal
Awards
Career leadership development
January 2011
Supervisor training
Certifications and Licenses
Notary Public
January 2003 to Present
Assessments
Management & Leadership Skills: Impact & Influence — Highly Proficient July 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient
Basic Maintenance and Repair — Highly Proficient
July 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.
Full results: Highly Proficient
Customer Focus & Orientation — Expert
May 2020
Responding to customer situations with sensitivity. Full results: Expert
Customer Service — Highly Proficient
June 2020
Identifying and resolving common customer issues.
Full results: Highly Proficient
Sales Fit — Proficient
June 2020
Measures the traits that are important for success in sales positions. Full results: Proficient
Sales: Influence & Negotiation — Proficient
May 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Verbal Communication — Highly Proficient
May 2020
Speaking clearly, correctly, and concisely.
Full results: Highly Proficient
Outside Sales — Expert
May 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Expert
Human Resources Skills: Compensation & Benefits — Familiar June 2020
Knowledge of compensation and benefits programs.
Full results: Familiar
Sales Skills — Proficient
July 2020
Influencing and negotiating with customers.
Full results: Proficient
Customer Focus & Orientation — Expert
May 2020
Responding to customer situations with sensitivity. Full results: Expert
Automotive Maintenance — Highly Proficient
July 2020
Knowledge of vehicles, vehicle maintenance, and repairs. Full results: Highly Proficient
Hydraulic Systems Specialist — Proficient
July 2020
Reading hydraulic schematics and troubleshooting issues in heavy hydraulic machines, not including passenger cars.
Full results: Proficient
Project Timeline Management — Proficient
August 2020
Prioritizing and allocating time to effectively achieve project deliverables. Full results: Proficient
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Highly Proficient August 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References:
Sparks, NV 89436
*************.***@*****.***
Kristine Flower
775-***-**** ********.******@****************.***
Jarrod Murrieta
702-***-**** ******.********@****************.***
Jason M. Johnson
702-***-**** *****.*******@****************.***
Current drivers license
Basic first aid
CPR certified
ICAR gold certified
Supervisor trainee
Contact this candidate